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Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Michael R. Bowers · Study

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Michael R. Bowers

15 works· latest 2013· 3 institutionscluster: provisional

h-index15

i1015

Citations1,414

Works here15

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Most cited in this library

Customer Trust in the Salesperson1999 · 403 citations
The art of service recovery: fact or fiction?2006 · 216 citations
Trading Places: Employees as Customers, Customers as Employees1990 · 210 citations
Developing New Services: Improving the Process Makes it Better1989 · 166 citations
Trading places redux: employees as customers, customers as employees2007 · 87 citations

Works

15 shown

An Evaluation of Sales Training in the U.S. Banking Industry

Journal of Personal Selling and Sales Management·2013·3 authors

15citations

Using Reflective Thinking to Enhance Decision Skills, Cultural Sensitivity, and Teamwork

Marketing Education Review·2010·3 authors

15citations

Interdisciplinary Synergy: A Partnership Between Business and Library Faculty and Its Effects on Students’ Information Literacy

Journal of Business & Finance Librarianship·2009·5 authors

61citations

Trading places redux: employees as customers, customers as employees

Journal of Services Marketing·2007·2 authors

87citations

The art of service recovery: fact or fiction?

Journal of Services Marketing·2006·3 authors

216citations

Customer involvement in the selection of service specifications

Journal of Services Marketing·2002·3 authors

41citations

Customer Trust in the Salesperson

Journal of Business Research·1999·3 authors

403citations

Services quality and satisfaction:

Journal of Services Marketing·1998·2 authors

54citations

A model of service quality perceptions and health care consumer behavior.

PubMed·1991·3 authors

44citations

Factors Influencing Pursuit of the MBA Degree:

Journal of Marketing for HIGHER EDUCATION·1990·3 authors

18citations

Trading Places: Employees as Customers, Customers as Employees

Journal of Services Marketing·1990·3 authors

210citations

Developing New Services: Improving the Process Makes it Better

Journal of Services Marketing·1989·1 author

166citations

Developing new services for hospitals: a suggested model.

PubMed·1987·1 author

37citations

An exploration into new service development : process, structure and organization

OakTrust (Texas A&M University Libraries)·1985·1 author·thesis

19citations

A Curriculum for Personal Sales Training in an Academic Setting

Journal of Marketing Education·1983·2 authors

28citations