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Restaurant customer satisfaction and return patronage in a Bloemfontein shopping mall
16 references·0 citing·39 second hop
Restaurant customer satisfaction and return patronage in a Bloemfontein shopping mall (2011)Restaurant customer satisfaction and retu…The effects of dining atmospherics: An extended Mehrabian–Russell model (2009)The effects of dining atmosph…Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants (2009)Effect of experiential value …Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Employee satisfaction, custom…Educational Research: Quantitative, Qualitative, and Mixed Approaches (2007)Educational Research: Quantit…Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model (2006)Customer satisfaction in the …Why Restaurants Fail (2005)Why Restaurants FailThe Relative Importance of Food, Atmosphere, and Fairness of Wait (2004)The Relative Importance of Fo…Measurement of tourist satisfaction with restaurant services: A segment-based approach (2003)Measurement of tourist satisf…Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers (2000)Understanding the Customer Ba…A Longitudinal Analysis of Satisfaction and Profitability (2000)A Longitudinal Analysis of Sa…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Practical Research: Planning and Design (1990)Practical Research: Planning …The Practice of Social Research (1989)The Practice of Social Resear…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Practice of Social Research. (1976)The Practice of Social Resear…Research in Education (1970)Research in EducationStrategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1989The Practice of Social Research14,398 cited
  • 1990Practical Research: Planning and Design9,309 cited
  • 1976The Practice of Social Research.7,194 cited
  • 2007Educational Research: Quantitative, Qualitative, and Mixed Approaches6,383 cited
  • 1970Research in Education2,379 cited
  • 2000Understanding the Customer Base of Service Providers: An Examination of the Differences between Switchers and Stayers1,305 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • 2008Employee satisfaction, customer satisfaction, and financial performance: An empirical examination754 cited
  • 2009Effect of experiential value on customer satisfaction with service encounters in luxury-hotel restaurants705 cited
  • 2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited
  • 2004The Relative Importance of Food, Atmosphere, and Fairness of Wait564 cited
  • 2000A Longitudinal Analysis of Satisfaction and Profitability511 cited
  • 2003Measurement of tourist satisfaction with restaurant services: A segment-based approach448 cited
  • 2005

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Why Restaurants Fail
432 cited
  • 2009The effects of dining atmospherics: An extended Mehrabian–Russell model404 cited
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