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An Exploratory Study of Gender and Age Matching in the Salesperson-Prospective Customer Dyad: Testing Similarity-Performance Predictions
16 references·16 citing·38 second hopsampled
An Exploratory Study of Gender and Age Matching in the Salesperson-Prospective Customer Dyad: Testing Similarity-Performance Predictions (1998)An Exploratory Study of Gender and Age Ma…Social identity and intergroup relations. (2014)Social identity and intergrou…The Social Identity Theory of Intergroup Behavior (2004)The Social Identity Theory of…Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members (1995)Understanding the Bond of Ide…Top Management Team Demography and Process: The Role of Social Integration and Communication (1994)Top Management Team Demograph…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Homophily and Differential Returns: Sex Differences in Network Structure and Access in an Advertising Firm (1992)Homophily and Differential Re…Being Different: Relational Demography and Organizational Attachment (1992)Being Different: Relational D…Managing cultural diversity: implications for organizational competitiveness (1991)Managing cultural diversity: …Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…THE PEOPLE MAKE THE PLACE (1987)THE PEOPLE MAKE THE PLACEHomophily in Voluntary Organizations: Status Distance and the Composition of Face-to-Face Groups (1987)Homophily in Voluntary Organi…Psychology of intergroup relations (1986)Psychology of intergroup rela…The Determinants of Salesperson Performance: A Meta-Analysis (1985)The Determinants of Salespers…Social Identity and Intergroup Relations. (1985)Social Identity and Intergrou…Some Effects of Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women (1977)Some Effects of Proportions o…The attraction paradigm (1972)The attraction paradigmOperationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory (2021)Operationalizing salesperson …Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services (2020)Strengthening Customer Loyalt…Financial Advice and Bank Profits (2018)Financial Advice and Bank Pro…Examining diversity beliefs and leader performance across cultures (2018)Examining diversity beliefs a…Salespersons’ empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency (2016)Salespersons’ empathy as a mi…The effect of environmental orientation on salesperson effort and participation: the moderating role of organizational identification (2014)The effect of environmental o…Relationships between advisor characteristics and consumer perceptions (2013)Relationships between advisor…The Effects of Facial Attractiveness and Gender on Customer Evaluations during a Web-Video Sales Encounter (2012)The Effects of Facial Attract…Employee as symbol: stereotypical age effects on corporate brand associations (2012)Employee as symbol: stereotyp…When demographic differences exist: an analysis of service failure and recovery among diverse participants (2010)When demographic differences …The business case for diversity and the perverse practice of matching employees to customers (2010)The business case for diversi…Organizational change: A categorization scheme and response model with readiness factors (2004)Organizational change: A cate…Gender Issues in Buyer‐Seller Relationships: Does Gender Matter in Purchasing? (2004)Gender Issues in Buyer‐Seller…Revisiting Gender Role Stereotyping in the Sales Profession (2002)Revisiting Gender Role Stereo…Toward a Theory of Business Buyer-Seller Similarity (2001)Toward a Theory of Business B…Diversity in the Sales Force: Problems and Challenges (1998)Diversity in the Sales Force:…Illusion and well-being: A social psychological perspective on mental health. (1988)Social Identity Theory and the Organization (1989)The Authoritarian Personality (2001)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)The Sociology of Georg Simmel (1950)Sex Role Differentiation in Jury Deliberations (1956)Men and Their Work. (1959)Gender and leadership style: A meta-analysis. (1990)Inclusion and Diversity in Work Groups: A Review and Model for Future Research (2010)The Impact of Board Diversity and Gender Composition on Corporate Social Responsibility and Firm Reputation (2010)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Structural equation modeling in practice: A review and recommended two-step approach. (1988)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)A Critical Review of Construct Indicators and Measurement Model Misspecification in Marketing and Consumer Research (2003)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Cultural Diversity at Work: The Effects of Diversity Perspectives on Work Group Processes and Outcomes (2001)Corporate Governance, Board Diversity, and Firm Value (2003)Gender Diversity in the Boardroom and Firm Financial Performance (2007)A change of masters (2020)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)A Theory of Social Comparison Processes (1954)Handbook of Industrial and Organizational Psychology. (1977)The Social Psychology of Organizations. (1979)PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT (1991)PERSON‐ORGANIZATION FIT: AN INTEGRATIVE REVIEW OF ITS CONCEPTUALIZATIONS, MEASUREMENT, AND IMPLICATIONS (1996)CONSEQUENCES OF INDIVIDUALS' FIT AT WORK: A META‐ANALYSIS OF PERSON–JOB, PERSON–ORGANIZATION, PERSON–GROUP, AND PERSON–SUPERVISOR FIT (2005)Perceiving pervasive discrimination among African Americans: Implications for group identification and well-being. (1999)Social Theory of International Politics (1999)An ambivalent alliance: Hostile and benevolent sexism as complementary justifications for gender inequality. (2001)Social identity theory: past achievements, current problems and future challenges (2000)A Social Identity Theory of Leadership (2001)Implicit social cognition: Attitudes, self-esteem, and stereotypes. (1995)Adult attachment, working models, and relationship quality in dating couples. 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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2004The Social Identity Theory of Intergroup Behavior13,460 cited
  • 1986Psychology of intergroup relations10,626 cited
  • 1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
  • 1987THE PEOPLE MAKE THE PLACE4,610 cited
  • 1972The attraction paradigm4,369 cited
  • 1985Social Identity and Intergroup Relations.3,214 cited
  • 1977Some Effects of Proportions on Group Life: Skewed Sex Ratios and Responses to Token Women3,144 cited
  • 2014Social identity and intergroup relations.2,686 cited
  • 1991Managing cultural diversity: implications for organizational competitiveness2,532 cited
  • 1992Being Different: Relational Demography and Organizational Attachment2,429 cited
  • 1992Homophily and Differential Returns: Sex Differences in Network Structure and Access in an Advertising Firm2,122 cited
  • 1994Top Management Team Demography and Process: The Role of Social Integration and Communication1,434 cited
  • 1995Understanding the Bond of Identification: An Investigation of Its Correlates among Art Museum Members1,258 cited
  • 1987Homophily in Voluntary Organizations: Status Distance and the Composition of Face-to-Face Groups

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1,203 cited
  • 1985The Determinants of Salesperson Performance: A Meta-Analysis1,187 cited
  • Cited by

    • 2018Financial Advice and Bank Profits109 cited
    • 2001Toward a Theory of Business Buyer-Seller Similarity109 cited
    • 2021Operationalizing salesperson performance with secondary data: aligning practice, scholarship, and theory98 cited
    • 2010The business case for diversity and the perverse practice of matching employees to customers72 cited
    • 2012The Effects of Facial Attractiveness and Gender on Customer Evaluations during a Web-Video Sales Encounter55 cited
    • 2016Salespersons’ empathy as a missing link in the customer orientation–loyalty chain: an investigation of drivers and age differences as a contingency54 cited
    • 2004Organizational change: A categorization scheme and response model with readiness factors50 cited
    • 2014The effect of environmental orientation on salesperson effort and participation: the moderating role of organizational identification45 cited
    • 2002Revisiting Gender Role Stereotyping in the Sales Profession43 cited
    • 2010When demographic differences exist: an analysis of service failure and recovery among diverse participants40 cited
    • 2004Gender Issues in Buyer‐Seller Relationships: Does Gender Matter in Purchasing?36 cited
    • 1998Diversity in the Sales Force: Problems and Challenges34 cited
    • 2020Strengthening Customer Loyalty through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services34 cited
    • 2012Employee as symbol: stereotypical age effects on corporate brand associations29 cited
    • 2013Relationships between advisor characteristics and consumer perceptions29 cited
    • 2018Examining diversity beliefs and leader performance across cultures29 cited