Dimensions of Perceived Training Quality

Abstract

Diverse literature bases were coalesced to determine the dimensions of perceived training quality, a new training evaluation criterion. This exploratory research shifted the paradigm to look at training as a service, and engaged in a rigorous, multi-step scale development process that addressed idea generation, content adequacy assessment, questionnaire administration, exploratory factor analysis, internal consistency analysis, and construct validity. In the course of factor analysis, two measurements of perceived training quality were evaluated: a gap (perceptions minus expectations) measurement and a performance (perception only) measure. The final scale development step of replication utilized a sample of 164 supervisory and management level trainees from the hospitality industry to determine that performance was a better measurement, and that six dimensions define perceived training quality: interactivity, climate, courtesy, relevance, tangibles, and credibility.

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