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Dimensions of Perceived Training Quality
16 references·4 citing·37 second hop
Dimensions of Perceived Training Quality (2003)Dimensions of Perceived Training QualityBusiness Research Methods (2020)Business Research MethodsQualitative research: Methods in the social sciences (2006)Qualitative research: Methods…A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA (1997)A META‐ANALYSIS OF THE RELATI…Dineserv: A Tool for Measuring Service Quality in Restaurants (1995)Dineserv: A Tool for Measurin…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …INFLUENCES OF INDIVIDUAL AND SITUATIONAL CHARACTERISTICS ON MEASURES OF TRAINING EFFECTIVENESS. (1992)INFLUENCES OF INDIVIDUAL AND …Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness (1986)Trainees' Attributes and Atti…THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS (1986)THE APPLICATION OF EXPLORATOR…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Business Research Methods (1984)Business Research MethodsClassifying Services to Gain Strategic Marketing Insights (1983)Classifying Services to Gain …Techniques for Evaluating Training Programs (1975)Techniques for Evaluating Tra…Evaluating Training Programs (1956)Evaluating Training ProgramsYAYGIN MESLEKİ TURİZM EĞİTİMİ İÇİN ALGILANAN KALİTE BOYUTLARININ BELİRLENMESİ (2020)YAYGIN MESLEKİ TURİZM EĞİTİMİ…Understanding the dimensions of customer relationships in the hotel and restaurant industries (2017)Understanding the dimensions …A Validation Study of the Dimensions of Perceived Quality of Training in Instructor-Led Training Venues (2005)A Validation Study of the Dim…Categories of Participants Based on Their Expectations of Instructor-Led Training (2004)Categories of Participants Ba…Strategic Management and Marketing in the Service Sector (1984)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Relation of Consumers' Buying Habits to Marketing Methods (1923)Principles of Marketing (1972)Breaking Free from Product Marketing (1977)An empirical assessment of the SERVQUAL scale (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)Designing conceptual articles: four approaches (2020)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Case Study Research: Design and Methods (1984)The Practice of Social Research (1989)A method of analysing interview transcripts in qualitative research (1991)The Reification of Absorptive Capacity: A Critical Review and Rejuvenation of the Construct (2006)How to plan and perform a qualitative study using content analysis (2016)Advertising as Information (1974)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: review, critique, research agenda (1996)Customer satisfaction with services: putting perceived value into the equation (2000)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)A Paradigm for Developing Better Measures of Marketing Constructs (1979)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Modern factor analysis (1960)Role Conflict and Ambiguity in Complex Organizations (1970)Review of Psychometric theory (2nd ed.). (1979)RELATIONS BETWEEN WORK GROUP CHARACTERISTICS AND EFFECTIVENESS: IMPLICATIONS FOR DESIGNING EFFECTIVE WORK GROUPS (1993)When Work–Family Benefits Are Not Enough: The Influence of Work–Family Culture on Benefit Utilization, Organizational Attachment, and Work–Family Conflict (1999)Construction and Initial Validation of a Multidimensional Measure of Work–Family Conflict (2000)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Theory Building through Conceptual Methods (1993)Employee satisfaction, customer satisfaction, and financial performance: An empirical examination (2008)Research Methods in Business Studies (2020)Empirical research methods in operations management (1990)The student perspective on employability (2011)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2006Qualitative research: Methods in the social sciences12,365 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 2020Business Research Methods2,013 cited
  • 1983Classifying Services to Gain Strategic Marketing Insights1,994 cited
  • 1984Business Research Methods1,800 cited
  • 1986THE APPLICATION OF EXPLORATORY FACTOR ANALYSIS IN APPLIED PSYCHOLOGY: A CRITICAL REVIEW AND ANALYSIS1,732 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,652 cited
  • 1975Techniques for Evaluating Training Programs1,236 cited
  • 1986Trainees' Attributes and Attitudes: Neglected Influences on Training Effectiveness1,211 cited
  • 1956Evaluating Training Programs1,101 cited
  • 1997A META‐ANALYSIS OF THE RELATIONS AMONG TRAINING CRITERIA947 cited
  • 1992INFLUENCES OF INDIVIDUAL AND SITUATIONAL CHARACTERISTICS ON MEASURES OF TRAINING EFFECTIVENESS.

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852 cited
  • 1995Dineserv: A Tool for Measuring Service Quality in Restaurants823 cited
  • Cited by

    • 2017Understanding the dimensions of customer relationships in the hotel and restaurant industries52 cited
    • 2004Categories of Participants Based on Their Expectations of Instructor-Led Training4 cited
    • 2005A Validation Study of the Dimensions of Perceived Quality of Training in Instructor-Led Training Venues3 cited
    • 2020YAYGIN MESLEKİ TURİZM EĞİTİMİ İÇİN ALGILANAN KALİTE BOYUTLARININ BELİRLENMESİ0 cited