this work references cited by second hopReferences
- 1984Case Study Research: Design and Methods82,022 cited
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
- 1989Designing qualitative research9,932 cited
- 1997Interpreting Qualitative Data Methods for Analysing Talk, Text and Interaction6,866 cited
- 1984A Service Quality Model and its Marketing Implications6,682 cited
- 1996Making sense of qualitative data3,856 cited
- 1984Attractive Quality and Must-Be Quality3,436 cited
- 2015Introduction to Qualitative Research Methods3,105 cited
- 1952Quality-Control Handbook.2,857 cited
- 1994Transforming Qualitative Data: Description, Analysis, and Interpretation2,827 cited
- 1993Qualitative Methods in Management Research2,397 cited
- 1990Service management and marketing: managing the moments of truth in service competition1,899 cited
- 1987Competing on the Eight Dimensions of Quality1,691 cited
- 1984Strategic Management and Marketing in the Service Sector1,667 cited
- 1990Delivering Quality Service1,326 cited
- 1989The PIMS principles: Linking strategy to performance
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work