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Quality Management for Information and Library Managers
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Quality Management for Information and Library Managers (1996)Quality Management for Information and Li…Measuring the quality of academic library electronic services and resources (2018)Measuring the quality of acad…Measuring Perceived Service Quality Offline vs. Online: A New PeSQ Conceptual Model (2014)Measuring Perceived Service Q…Eliciting success factors of applying Six Sigma in an academic library (2010)Eliciting success factors of …Data representation factors and dimensions from the quality function deployment (QFD) perspective (2006)Data representation factors a…The Six Sigma Way: How GE, Motorola, and Other Top Companies are Honing Their Performance (2000)Critical success factors for the successful implementation of six sigma projects in organisations (2002)Six sigma in service organisations (2007)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)The effect of flow experience on reuse intention of mobile navigation apps: The mediating role of location-based mobile service quality (2024)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)Customer value: The next source for competitive advantage (1997)Information and digital literacies: a review of concepts (2001)Assessing data currency — a probabilistic approach (2010)A multidimensional analysis of data quality for credit risk management: New insights and challenges (2012)Data Governance in the Health Industry: Investigating Data Quality Dimensions within a Big Data Context (2018)Competing on the Eight Dimensions of Quality (1987)Student Searching Behavior and the Web: Use of Academic Resources and Google (2005)Managing Information Quality (2006)
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  • 2010Eliciting success factors of applying Six Sigma in an academic library35 cited
  • 2014Measuring Perceived Service Quality Offline vs. Online: A New PeSQ Conceptual Model21 cited
  • 2006Data representation factors and dimensions from the quality function deployment (QFD) perspective17 cited
  • 2018Measuring the quality of academic library electronic services and resources1 cited

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