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Emotion and Organizing

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References

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Cited by

2007Exploring Emotion in Teaching: Emotional Labor, Burnout, and Satisfaction in Chinese Higher Education272 cited
2000Seeking Emotional Labor241 cited
2004‘People-work’: emotion management, stress and coping218 cited
2002Normalizing emotion in organizations217 cited
1999

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The Neglect and Importance of Emotion at Work

202 cited

1998Emotion labor at 911: A case study and theoretical critique175 cited

2007Emotional Labour in Action: Navigating Multiple Involvements in the Beauty Salon163 cited

2005Locking Up Emotion: Moving Beyond Dissonance for Understanding Emotion Labor Discomfort The paper uses data from the author's dissertation, expertly advised by Dr. Stanley Deetz at the University of Colorado-Boulder. Earlier versions were presented at the annual meeting of the Western States Communication Association, 2004 and the International Communication Association, 2001.160 cited

1999Emotion in Organizations: Main Currents160 cited

2004Emotion metaphors and emotional labor in science teaching152 cited

2003Challenging Racial Silences in Studies of Emotion Work: Contributions from Anti-Racist Feminist Theory145 cited

2003Emotion Work Revealed by Job Loss Discourse: Backgrounding-Foregrounding of Feelings, Construction of Normalcy, and (Re)instituting of Traditional Masculinities136 cited

2008Emotions in Leadership Development: A Critique of Emotional Intelligence90 cited

2001Service Encounter Emotional Value86 cited

2005Decision-Making in High-Velocity Environments: The Importance of Guiding Principles84 cited

1998Psychoanalytic Contributions to the Study of the Emotional Life of Organizations84 cited