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Customer‐based corporate valuation
16 references·9 citing·39 second hop
Customer‐based corporate valuation (2005)Customer‐based corporate valuationThe Service Profit Chain (2010)The Service Profit ChainCustomer lifetime value research in marketing: A review and future directions (2002)Customer lifetime value resea…Customer Equity: Building and Managing Relationships As Valuable Assets (2001)Customer Equity: Building and…Value-based marketing (2000)Value-based marketingOn the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing (2000)On the Profitability of Long-…Mastering Data Mining: The Art and Science of Customer Relationship Management (2000)Mastering Data Mining: The Ar…Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing (1999)Marketing, Business Processes…Customer lifetime value: Marketing models and applications (1998)Customer lifetime value: Mark…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Customer lifetime valuation to support marketing decision making (1997)Customer lifetime valuation t…The loyalty effect: The hidden force behind growth, profits, and lasting value (1996)The loyalty effect: The hidde…Mergers, acquisitions, and corporate restructurings (1996)Mergers, acquisitions, and co…Why Satisfied Customers Defect (1995)Why Satisfied Customers DefectValuation: Measuring and managing the value of companies (1992)Valuation: Measuring and mana…Counting Your Customers: Who-Are They and What Will They Do Next? (1987)Counting Your Customers: Who-…Creating Shareholder Value: A Guide for Managers and Investors (1986)Creating Shareholder Value: A…Customer-Based Corporate Valuation for Publicly Traded Noncontractual Firms (2018)Customer-Based Corporate Valu…Identifying high-value airlines customers for strategies of online marketing systems (2017)Identifying high-value airlin…Autonomous CRM Control via CLV Approximation with Deep Reinforcement Learning in Discrete and Continuous Action Space (2015)Autonomous CRM Control via CL…Market-based Assets. Building Value through Marketing Investments (2014)Market-based Assets. Building…Customer‐driven benchmarking (2013)Customer‐driven benchmarkingA conceptualisation of supplier‐perceived value (2011)A conceptualisation of suppli…Valuation of online social networks taking into account users’ interconnectedness (2010)Valuation of online social ne…The customer lifetime value in Taiwanese credit card market (2010)The customer lifetime value i…Customer Lifetime Value: Entwicklungspfade, Einsatzpotenziale und Herausforderungen (2009)Customer Lifetime Value: Entw…Putting the Service-Profit Chain to Work (1994)The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study (1996)SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. (2001)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Steps toward a science of service systems (2007)Evaluation of Structural Equation Models Using the Partial Least Squares (PLS) Approach (2009)Exploration and Exploitation in Organizational Learning (1991)Process innovation: reengineering work through information technology (1993)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Benchmarking Marketing Capabilities for Sustainable Competitive Advantage (2004)A Strategic Framework for Customer Relationship Management (2005)Principles of Marketing (1972)Brand Loyalty Vs. Repeat Purchasing Behavior (1973)The Commitment-Trust Theory of Relationship Marketing (1994)A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy (2004)Valuing Customers (2004)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Marketing Research (1970)Partnering as a Focused Market Strategy (1991)Customer loyalty in e-commerce: an exploration of its antecedents and consequences (2002)Understanding Customer Experience Throughout the Customer Journey (2016)An evaluation of divergent perspectives on customer relationship management: Towards a common understanding of an emerging phenomenon (2004)The Theoretical Underpinnings of Customer Asset Management: A Framework and Propositions for Future Research (2004)Creating Enduring Customer Value (2016)Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Transformative capacity: Continual structuring by intertemporal technology transfer (1994)Is performance driven by industry‐or firm‐specific factors? A new look at the evidence (2002)Does Corporate Social Responsibility Influence Firm Performance of Indian Companies? (2010)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes (2000)CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting (2021)
this work references cited by second hop

References

  • 1992Valuation: Measuring and managing the value of companies2,261 cited
  • 1995Why Satisfied Customers Defect2,226 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1996The loyalty effect: The hidden force behind growth, profits, and lasting value1,430 cited
  • 2000On the Profitability of Long-Life Customers in a Noncontractual Setting: An Empirical Investigation and Implications for Marketing1,364 cited
  • 2010The Service Profit Chain1,034 cited
  • 1999Marketing, Business Processes, and Shareholder Value: An Organizationally Embedded View of Marketing Activities and the Discipline of Marketing986 cited
  • 1998Customer lifetime value: Marketing models and applications975 cited
  • 1987Counting Your Customers: Who-Are They and What Will They Do Next?636 cited
  • 2002Customer lifetime value research in marketing: A review and future directions583 cited
  • 1986Creating Shareholder Value: A Guide for Managers and Investors556 cited
  • 1996Mergers, acquisitions, and corporate restructurings495 cited
  • 2001Customer Equity: Building and Managing Relationships As Valuable Assets491 cited
  • 1997Customer lifetime valuation to support marketing decision making487 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2000Mastering Data Mining: The Art and Science of Customer Relationship Management470 cited
  • 2000Value-based marketing364 cited
  • Cited by

    • 2011A conceptualisation of supplier‐perceived value45 cited
    • 2018Customer-Based Corporate Valuation for Publicly Traded Noncontractual Firms45 cited
    • 2010Valuation of online social networks taking into account users’ interconnectedness41 cited
    • 2013Customer‐driven benchmarking33 cited
    • 2015Autonomous CRM Control via CLV Approximation with Deep Reinforcement Learning in Discrete and Continuous Action Space23 cited
    • 2014Market-based Assets. Building Value through Marketing Investments17 cited
    • 2010The customer lifetime value in Taiwanese credit card market14 cited
    • 2017Identifying high-value airlines customers for strategies of online marketing systems13 cited
    • 2009Customer Lifetime Value: Entwicklungspfade, Einsatzpotenziale und Herausforderungen13 cited