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Cited by

• 2007Rumor, Gossip and Urban Legends369 cited
• 2005Crisis management and recovery: how restaurants in Hong Kong responded to SARS171 cited
• 2010Mindful Learning in Crisis Management163 cited
• 2005Communicating with stakeholders During a Crisis: Evaluating Message Strategies155 cited
• 2012Managing risks through ISO 31000: A critical analysis154 cited
• 2004A Relational Approach Examining the Interplay of Prior Reputation and Immediate Response to a Crisis151 cited
• 2006Crises, scenarios and the strategic management process137 cited
• 2002Crisis management and recovery how Washington, D.C., hotels responded to terrorism133 cited
• 2003Executives’ Orientations as Indicators of Crisis Management Policies and Practices*122 cited
• 2002Crisis Management & Team Effectiveness: A Closer Examination118 cited
• 2016Research on Chinese social media users’ communication behaviors during public emergency events116 cited
• 2008Trust and Relational Commitment in Corporate Crises: The Effects of Crisis Communicative Strategy and Form of Crisis Response113 cited
• 1999ValuJet flight 592: Crisis communication theory blended and extended106 cited
• 2009Issue and crisis management: Quicksand in the definitional landscape