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The Role of Severity in Consumer Attributions of Blame
16 references·16 citing·39 second hopsampled
The Role of Severity in Consumer Attributions of Blame (2005)The Role of Severity in Consumer Attribut…Advances in Consumer Research (2025)Advances in Consumer ResearchSatisfaction: A Behavioral Perspective on the Consumer (2014)Satisfaction: A Behavioral Pe…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…The role of national culture in international marketing research (2001)The role of national culture …Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations (2000)Impact of Product-Harm Crises…Attributional Thoughts about Consumer Behavior (2000)Attributional Thoughts about …Consumer perceived risk: conceptualisations and models (1999)Consumer perceived risk: conc…Cultures and Organizations: Software of the Mind. (1993)Cultures and Organizations: S…The Social Self: On Being the Same and Different at the Same Time (1991)The Social Self: On Being the…Social cognition, 2nd ed. (1991)Social cognition, 2nd ed.Recent Attribution Research in Consumer Behavior: A Review and New Directions (1988)Recent Attribution Research i…Field Methods in Cross-Cultural Research (1988)Field Methods in Cross-Cultur…Field Methods in Cross-Cultural Research (1988)Field Methods in Cross-Cultur…Consumer Reactions to Product Failure: An Attributional Approach (1984)Consumer Reactions to Product…Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study (1983)Negative Word-of-Mouth by Dis…Intolerance of ambiguity as a personality variable1 (1962)Intolerance of ambiguity as a…A systematic review of customer behavior in business-to-business markets and agenda for future research (2023)A systematic review of custom…The Value of Brand Fans during a Crisis: Exploring the Roles of Response Strategy, Source, and Brand Identification (2021)The Value of Brand Fans durin…Is Fake News the New Social Media Crisis? Examining the Public Evaluation of Crisis Management for Corporate Organizations Targeted in Fake News (2021)Is Fake News the New Social M…The Role of Storytelling in Crisis Communication: A Test of Crisis Severity, Crisis Responsibility, and Organizational Trust (2020)The Role of Storytelling in C…The influence of negative publicity on brand equity: attribution, image, attitude and purchase intention (2018)The influence of negative pub…Should the shady steal thunder? 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References

  • 1993Cultures and Organizations: Software of the Mind.17,690 cited
  • 2025Advances in Consumer Research13,264 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1991The Social Self: On Being the Same and Different at the Same Time5,103 cited
  • 2014Satisfaction: A Behavioral Perspective on the Consumer3,003 cited
  • 1991Social cognition, 2nd ed.2,330 cited
  • 1988Field Methods in Cross-Cultural Research2,113 cited
  • 1962Intolerance of ambiguity as a personality variable11,983 cited
  • 1983Negative Word-of-Mouth by Dissatisfied Consumers: A Pilot Study1,808 cited
  • 1999Consumer perceived risk: conceptualisations and models1,582 cited
  • 1984Consumer Reactions to Product Failure: An Attributional Approach1,353 cited
  • 1988Recent Attribution Research in Consumer Behavior: A Review and New Directions1,040 cited
  • 2000Impact of Product-Harm Crises on Brand Equity: The Moderating Role of Consumer Expectations982 cited
  • 2000Attributional Thoughts about Consumer Behavior902 cited
  • 2001The role of national culture in international marketing research810 cited

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1988
Field Methods in Cross-Cultural Research
757 cited

Cited by

  • 2018The influence of negative publicity on brand equity: attribution, image, attitude and purchase intention103 cited
  • 2010Impacts of Reputation for Quality on Perceptions of Company Responsibility and Product-related Dangers in times of Product-recall and Public Complaints Crises: Results from an Empirical Investigation88 cited
  • 2014Corporate Social ‘Irresponsibility’: Are Consumers’ Biases in Attribution of Blame Helping Companies in Product–Harm Crises Involving Hybrid Products?80 cited
  • 2016The influence of country-of-origin stereotypes on consumer responses to food safety scandals: The case of the horsemeat adulteration75 cited
  • 2017Should the shady steal thunder? The effects of crisis communication timing, pre‐crisis reputation valence, and crisis type on post‐crisis organizational trust and purchase intention65 cited
  • 2017Causal Attributions and Overall Blame of Self-Service Technology (SST) Failure: Different from Service Failures by Employee and Policy65 cited
  • 2012A Firm's Image Following Alleged Wrongdoing: Effects of the Firm's Prior Reputation and Response to the Allegation64 cited
  • 2017Fashion without pollution: How consumers evaluate brands after an NGO campaign aimed at reducing toxic chemicals in the fashion industry59 cited
  • 2021Is Fake News the New Social Media Crisis? Examining the Public Evaluation of Crisis Management for Corporate Organizations Targeted in Fake News58 cited
  • 2012Consumer scapegoating during a systemic product-harm crisis54 cited
  • 2013Situational Theory of Crisis: Situational Crisis Communication Theory and Corporate Reputation52 cited
  • 2023A systematic review of customer behavior in business-to-business markets and agenda for future research42 cited
  • 2014Spillover of Distrust from Domestic to Imported Brands in a Crisis-Sensitized Market41 cited
  • 2020The Role of Storytelling in Crisis Communication: A Test of Crisis Severity, Crisis Responsibility, and Organizational Trust39 cited
  • 2017Humour as a double‐edged sword in response to crises versus rumours: The effectiveness of humorously framed crisis response messages on social media38 cited
  • 2021The Value of Brand Fans during a Crisis: Exploring the Roles of Response Strategy, Source, and Brand Identification37 cited