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Grocery store image, travel distance, satisfaction and behavioral intentions

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References

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1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
1996Power analysis and determination of sample size for covariance structure modeling.10,386 cited
1989LISREL 7 : user's reference guide6,783 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
1993The Nature and Determinants of Customer Expectations of Service2,665 cited
1989Consumer Perceptions of Interpersonal Equity and Satisfaction in Transactions: A Field Survey Approach2,084 cited
1982Representing and Testing Organizational Theories: A Holistic Construal2,062 cited
2002Service loyalty1,549 cited
1998The effect of store name, brand name and price discounts on consumers' evaluations and purchase intentions1,414 cited
1998On the relationship between store image, store satisfaction and store loyalty1,157 cited
2006Determinants of retail patronage: A meta-analytical perspective732 cited

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1985A motivation-based shopper typology.695 cited

2003The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores625 cited

Cited by

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2019Assessing customer citizenship behaviors in the airline industry: Investigation of service quality and value61 cited
2016Predictors and effects of retail brand equity – A cross-sectoral analysis59 cited
2016Investigating the effects of service recovery quality elements on passengers' behavioral intention56 cited
2014“Man, I shop like a woman!” The effects of gender and emotions on consumer shopping behaviour outcomes53 cited
2013Trust in customer‐salesperson relationship in China's retail sector51 cited
2013Quantifying barriers impeding the diffusion of supermarkets in China: The role of shopping habits44 cited
2023The impact of buy-online-and-return-in-store channel integration on online and offline behavioral intentions: The role of offline store43 cited
2018A discussion framework of store image and patronage: a literature review43 cited
2022Generating loyalty towards fast fashion stores: a cross-generational approach based on store attributes and socio-environmental responsibility40 cited
2015Importance ratings of grocery store attributes38 cited
2016Where do customer loyalties really lie, and why? Gender differences in store loyalty37 cited
2012Antecedents of specialty food store loyalty37 cited
2016Does urban form influence grocery shopping frequency? A study from Seattle, Washington, USA34 cited