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Relational switching costs, satisfaction and commitment

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References

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215 cited

1993A Probabilistic Approach to Pricing a Bundle of Products or Services202 cited

2001Modeling relationship strength across service types in an Eastern culture118 cited

Cited by

2011Suppliers' willingness of customization, effective communication, and trust: a study of switching cost antecedents59 cited
2011The role of service value and switching barriers in an integrated model of behavioural intentions51 cited
2017Impact of frontline service employees’ acculturation behaviors on customer satisfaction and commitment in intercultural service encounters44 cited
2011A Multidimensional Scale of Switching Barriers in the Full-Service Restaurant Industry43 cited
2016A fresh look at the role of switching cost in influencing customer loyalty29 cited
2011The impact of rebranding on club member relationships27 cited
2014An Empirical Study on Exploring Relationship among Information Quality, E-satisfaction, E-trust and Young Generation’s Commitment to Chinese Online Retailing22 cited
2015Integrating switching costs to information systems adoption: An empirical study on learning management systems22 cited
2022The Influence of Brand Image and Favorability Toward Citizens in a Product’s Country of Origin on Product Evaluation: Moderating Effects of Switching Costs17 cited
2014ONLINE RETAILING: RELATIONSHIP AMONG E-TAILING SYSTEM QUALITY, E-SATISFACTION, E-TRUST AND CUSTOMERS COMMITMENT IN CHINA10 cited