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ArticleManagerial Leadership and Service Quality:

Mark Ezell1989

Article1989

Managerial Leadership and Service Quality:

Mark Ezell · David Menefee · Rino J. Patti

18 citations·0/0 files stored·Administration in Social Work

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Customer Service Quality and Loyalty Leadership and Management in Organizations Social Work Education and Practice

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References

1990Handbook of Leadership 1978Coping with Incompatible Expectations: An Integrated View of Role Conflict 1984Toward an Observation System for Measuring Leader Behavior in Natural Settings 1981Institutional Structure and Resident Outcomes 1988Managing for Service Effectiveness in Social Welfare:2014Managing for Service Effectiveness in Social Welfare Organizations 1977Patterns of Management Activity in Social Welfare Agencies 1973SUPERVISORY STYLE AND ORGANIZATIONAL EFFECTIVENESS IN A PEDIATRIC HOSPITAL

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Year1989

Typearticle

Published1989-11-15

VenueAdministration in Social Work

ISSN-L0364-3107

Languageen

Citations18

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1300/j147v13n03_05

openalex_workW1556574630

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