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10.5937/industrija42-5905 = Total quality management as a profitability factor in the hotel industry
16 references·0 citing·39 second hop
10.5937/industrija42-5905 = Total quality management as a profitability factor in the hotel industry (2014)10.5937/industrija42-5905 = Total quality…Total quality management, corporate social responsibility and performance in the hotel industry (2014)Total quality management, cor…Sustainability in the global hotel industry (2013)Sustainability in the global …Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors (2011)Total quality management, mar…Leadership and policy deployment: The backbone of TQM (2011)Leadership and policy deploym…TQM, managerial factors and performance in the Spanish hotel industry (2008)TQM, managerial factors and p…The relationship between total quality management practices and their effects on firm performance (2003)The relationship between tota…Promoting service quality in tourist hotels: the role of HRM practices and service behavior (2003)Promoting service quality in …The impact of TQM on financial performance (2002)The impact of TQM on financia…The role of the reward system for a total quality management based strategy (2001)The role of the reward system…The Balanced Scorecard (1998)The Balanced ScorecardIdentification of the Critical Factors of TQM* (1996)Identification of the Critica…Development and Validation of TQM Implementation Constructs (1996)Development and Validation of…Total quality management as competitive advantage: A review and empirical study (1995)Total quality management as c…A framework for quality management research and an associated measurement instrument (1994)A framework for quality manag…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Quality, productivity, and competitive position (1982)Quality, productivity, and co…Focusing on Value: Reconciling Corporate Social Responsibility, Sustainability and a Stakeholder Approach in a Network World (2003)Corporations, Stakeholders and Sustainable Development I: A Theoretical Exploration of Business–Society Relations (2005)Corporate social responsibility: what are top hotel companies reporting? (2007)Hotel customers’ environmentally responsible behavioral intention: Impact of key constructs on decision in green consumerism (2014)Application of the extended VBN theory to understand consumers’ decisions about green hotels (2015)Investigating influence of green innovation on sustainability performance: A case on Malaysian hotel industry (2020)Coefficient Alpha and the Internal Structure of Tests (1951)Arcs of integration: an international study of supply chain strategies (2001)Competitive Advantage: Creating and Sustaining Superior Performance (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Lean manufacturing: context, practice bundles, and performance (2002)Towards a theory of supply chain management: the constructs and measurements (2004)Defining and developing measures of lean production (2007)What is total quality control the japanese way (1985)Relationships between implementation of TQM, JIT, and TPM and manufacturing performance (2001)Examining the effects of contextual factors on TQM and performance through the lens of organizational theories: An empirical study (2006)Firm's resilience to supply chain disruptions: Scale development and empirical examination (2014)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural Equations with Latent Variables (1989)A Multilevel Model of Safety Climate: Cross-Level Relationships Between Organization and Group-Level Climates. (2005)Contingency research in operations management practices (2008)Stakeholder pressure and the adoption of environmental practices: The mediating effect of training (2009)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Self-Reports in Organizational Research: Problems and Prospects (1986)On the Evaluation of Structural Equation Models (1988)The guidelines of improvement: Relations among organizational culture, TQM and performance (2014)The effects of quality and environmental management on competitive advantage: A mixed methods study in the hotel industry (2015)Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry (2019)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Firm Resources and Sustained Competitive Advantage (1991)Is the Resource-Based "View" a Useful Perspective for Strategic Management Research? (2001)Exploitation, Exploration, and Process Management: The Productivity Dilemma Revisited (2003)Firm resources and sustained competitive advantage (2004)Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research (2000)Shareholder value, stakeholder management, and social issues: what's the bottom line? (2001)Value Maximisation, Stakeholder Theory, and the Corporate Objective Function (2001)HUMAN RESOURCE MANAGEMENT, MANUFACTURING STRATEGY, AND FIRM PERFORMANCE. (1996)Service Quality, Profitability, and the Economic Worth of Customers: What We Know and What We Need to Learn (2000)Innovation, organizational capabilities, and the born-global firm (2004)
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References

  • 1995Total quality management as competitive advantage: A review and empirical study2,640 cited
  • 1982Quality, productivity, and competitive position2,278 cited
  • 1998The Balanced Scorecard2,187 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994A framework for quality management research and an associated measurement instrument1,968 cited
  • 2003The relationship between total quality management practices and their effects on firm performance1,895 cited
  • 1996Development and Validation of TQM Implementation Constructs1,773 cited
  • 1996Identification of the Critical Factors of TQM*1,023 cited
  • 2011Total quality management, market orientation and hotel performance: The moderating effects of external environmental factors458 cited
  • 2013Sustainability in the global hotel industry412 cited
  • 2003Promoting service quality in tourist hotels: the role of HRM practices and service behavior370 cited
  • 2014Total quality management, corporate social responsibility and performance in the hotel industry265 cited
  • 2002The impact of TQM on financial performance193 cited
  • 2011Leadership and policy deployment: The backbone of TQM169 cited
  • 2008

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TQM, managerial factors and performance in the Spanish hotel industry
148 cited
  • 2001The role of the reward system for a total quality management based strategy134 cited
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