References

• 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
• 1976Theory of the firm: Managerial behavior, agency costs and ownership structure71,441 cited
• 1988On the Evaluation of Structural Equation Models26,139 cited
• 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
• 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
• 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
• 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
• 1989Agency Theory: An Assessment and Review13,327 cited
• 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
• 1987Developing Buyer-Seller Relationships9,139 cited
• 1999Whence Consumer Loyalty?7,319 cited
• 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
• 1994Determinants of Long-Term Orientation in Buyer-Seller Relationships6,726 cited
• 2001Consumer perceived value: The development of a multiple item scale6,635 cited
• 1999Whence Consumer Loyalty?4,891 cited