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An Alternative Explanation of Consumer Product Returns from the Postpurchase Dissonance and Ecological Marketing Perspectives

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References

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2000Regret: A Model of Its Antecedents and Consequences in Consumer Decision Making680 cited

Cited by

2021Product returns management: a comprehensive review and future research agenda122 cited
2020Pricing and return strategy of online retailers based on return insurance79 cited
2023Strategies and practices to reduce the ecological impact of product returns: An environmental sustainability framework for multichannel retail66 cited
2015Relationship between Online Retailers’ Reputation and Product Returns65 cited
2018Retailers beware: On denied product returns and consumer behavior61 cited
2022The Impact of Information Overload of E-Commerce Platform on Consumer Return Intention: Considering the Moderating Role of Perceived Environmental Effectiveness50 cited
2020Modelling and prioritizing the factors for online apparel return using BWM approach49 cited
2020Using website information to reduce postpurchase dissonance: A mediated moderating role of perceived risk47 cited
2020Tools of Information and Communication Technologies in Ecological Marketing under Conditions of Sustainable Development in Industrial Regions (Through Examples of Poland and Ukraine)44 cited
2017Rewarding customers who keep a product: How reinforcement affects customers' product return decision in online retailing44 cited
2024Why do consumers return products? A qualitative exploration of online product return behaviour of young consumers42 cited
2021New insights in online fashion retail returns from a customers’ perspective and their dynamics38 cited
2022Study on the continuance intention in using virtual shoe-try-on function in mobile online shopping37 cited
2023Factors affecting customer intention to return in online shopping: the roles of expectation disconfirmation and post-purchase dissonance37 cited
2023Lenient vs. stringent returns policies in the presence of fraudulent returns: The role of customers’ fairness perceptions36 cited
2017Effectiveness of product return-prevention instruments: Empirical evidence35 cited