The Social Worker as Manager: A Practical Guide to Success

Abstract

Preface PART ONE. Human Services Management in Perspective Chapter 1 Defining and Describing Management If There Were No Management What Exactly Is Management? The Functions of Management Management as Both a Science and an Art Management Ethics Avoiding Misconceptions about Management The Presence of Management Summary Endnotes Chapter 2 The Context of Human Services Management The Task Environment Comparing Human Service Organizations and Manufacturing Summary Endnotes Chapter 3 Historical Origins of Current Management Theories Scientific Management Administrative Management Bureaucratic Management Common Shortcomings of Classical Management Theories Responses to Classical Management Theories Summary Endnotes PART TWO. The Major Management Functions Chapter 4 Planning What Is Planning? The Planning Menu Types of Planning That Occur Within Human Service Organizations Summary Endnotes Chapter 5 Creating and Managing Staff Diversity Recruitment and Hiring Issues The Staff Menu Creating the Best Mix of Staff Types Managing Diversity in the Workplace Summary Endnotes Chapter 6 Promoting a Productive Work Environment Understanding Individual Motivation Classical Theories of Motivation Other Factors That Affect Job Performance Supporting Staff Growth Summary Endnotes Chapter 7 Staff Performance Evaluations and Personnel Actions Staff Performance Evaluations Promotions and Transfers Managing Staff Members Who Are Not Meeting Job Expectations Termination for Unsatisfactory Work Performance Termination for Misconduct Termination for Job Abandonment Managing the Loss of Other Staff Exit Interviews Summary Endnotes Chapter 8 Organizing Basic Ways of Organizing The Departmentation Menu Combining Two or More Methods of Departmentation Delegation as a Way of Organizing How Much Organizing Is Desirable? Summary Endnotes Chapter 9 Controlling The Elements of Control The Power to Control The Control Menu The Ideal Control Package The Optimum Amount of Control Summary Endnotes Chapter 10 Leading The Elements of Leadership Leadership Tasks at Different Levels Theories of Leadership Other Variables in the Leadership Equation Creating a Favorable Organizational Climate Summary Endnotes PART THREE. Completing the Management Picture Chapter 11 Other Important Management Tasks Financial Management Time Management Change Management Technology Management Management of Staff Turnover Program Evaluation Board management Summary Endnotes Chapter 12 Becoming an Effective Manager Common Sources of Stress Is a Management Career Right for Me? Taking the Job New and Pre-existing Positions Surviving and Succeeding as a Manager Summary Endnotes Index

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