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Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C
16 references·1 citing·46 second hop
Pengaruh Customer Experience Quality Terhadap Customer Satisfaction & Customer Loyalty Di Kafe Excelso Tunjungan Plaza Surabaya: Perspektif B2C (2013)Pengaruh Customer Experience Quality Terh…Metode Penelitian Bisnis (2012)Metode Penelitian BisnisCustomer experience quality: an exploration in business and consumer contexts using repertory grid technique (2010)Customer experience quality: …How to Sustain the Customer Experience: (2007)How to Sustain the Customer E…Customer satisfaction and loyalty in online and offline environments (2003)Customer satisfaction and loy…The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)The Chain of Effects from Bra…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Cultivating Service Brand Equity (2000)Cultivating Service Brand Equ…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The effect of the servicescape on customers’ behavioral intentions in leisure service settings (1996)The effect of the servicescap…Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Customer Loyalty: Toward an I…Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction (1993)Assessing the Dimensionality …An experimental approach to making retail store environmental decisions. (1992)An experimental approach to m…LISREL 7 : user's reference guide (1989)LISREL 7 : user's reference g…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A Two-Dimensional Concept of Brand Loyalty (1976)A Two-Dimensional Concept of …Consumer Dissatisfaction: The Effect of Disconfirmed Expectancy on Perceived Product Performance (1973)Consumer Dissatisfaction: The…Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan (2020)Peran Mediasi Customer Satisf…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Tacit Dimension (1997)Co-creation experiences: The next practice in value creation (2004)Online Customer Experience in e-Retailing: An empirical model of Antecedents and Outcomes (2012)Customer experience management: toward implementing an evolving marketing concept (2015)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Customer Value, Satisfaction, Loyalty, and Switching Costs: An Illustration From a Business-to-Business Service Context (2004)Customer engagement: the construct, antecedents, and consequences (2016)Digital marketing: A framework, review and research agenda (2016)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. (1979)Developing Buyer-Seller Relationships (1987)Measuring Service Quality: A Reexamination and Extension (1992)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)A circumplex model of affect. (1980)Understanding Attitudes and Predicting Social Behavior (1980)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)The Role of Emotions in Marketing (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Whence Consumer Loyalty? (1999)An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies (2003)Some antecedents and outcomes of brand love (2006)Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Marketing Services: Competing Through Quality (1992)Building Strong Brands (1995)The Impact of Technology on the Quality-Value-Loyalty Chain: A Research Agenda (2000)Understanding Service Convenience (2002)Evaluating Goodness-of-Fit Indexes for Testing Measurement Invariance (2002)PLS-SEM: Indeed a Silver Bullet (2011)lavaan : An R Package for Structural Equation Modeling (2012)Influence Analysis of Return on Assets (ROA), Return on Equity (ROE), Net Profit Margin (NPM), Debt To Equity Ratio (DER), and current ratio (CR), Against Corporate Profit Growth In Automotive In Indonesia Stock Exchange (2014)Effect of Training, Competence and Discipline on Employee Performance in Company (Case Study in PT. Asuransi Bangun Askrida) (2015)The Influence of Motivation, Work Discipline, and Compensation on Employee Performance (2021)
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References

  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1989LISREL 7 : user's reference guide6,783 cited
  • 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
  • 1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
  • 1993Assessing the Dimensionality and Structure of the Consumption Experience: Evaluation, Feeling, and Satisfaction1,971 cited
  • 2007How to Sustain the Customer Experience:1,784 cited
  • 2000Cultivating Service Brand Equity1,733 cited
  • 2003Customer satisfaction and loyalty in online and offline environments1,560 cited
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  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
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  • 1992An experimental approach to making retail store environmental decisions.1,001 cited
  • 2010Customer experience quality: an exploration in business and consumer contexts using repertory grid technique

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898 cited
  • 1996The effect of the servicescape on customers’ behavioral intentions in leisure service settings861 cited
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    • 2020Peran Mediasi Customer Satisfaction dalam Customer Experience Dan Loyalitas Pelanggan33 cited