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Simulation-Based Quantification of Business Impacts Caused by Service Incidents
12 references·0 citing·41 second hop
Simulation-Based Quantification of Business Impacts Caused by Service Incidents (2013)Simulation-Based Quantification of Busine…Service Interruptions in Large-Scale Service Systems (2009)Service Interruptions in Larg…An Introductory Overview and Survey of Business-Driven IT Management (2006)An Introductory Overview and …A Quantitative Approach to IT Investment Allocation to Improve Business Results (2006)A Quantitative Approach to IT…Using business‐process simulation within a business‐process reengineering approach (2003)Using business‐process simula…Analyzing the Past to Prepare for the Future: Writing a Literature Review (2002)Analyzing the Past to Prepare…Using Formal Analysis Techniques in Business Process Redesign (2000)Using Formal Analysis Techniq…Handbook of simulation: Principles, methodology, advances, applications, and practice (1999)Handbook of simulation: Princ…Simulation with Arena (1998)Simulation with ArenaHandbook of Simulation (1998)Handbook of SimulationBusiness process modelling and analysis using discrete-event simulation (1998)Business process modelling an…Business process simulation (1995)Business process simulationA Waiting Line with Interrupted Service, Including Priorities (1962)A Waiting Line with Interrupt…The Essence of Business Process Re-Engineering (1995)Workflow simulation for operational decision support using event graph through process mining (2011)Online self-assessment and students' success in higher education institutions (2013)Improving the efficiency of public administrations through business process reengineering and simulation (2015)Information Systems Success: The Quest for the Dependent Variable (1992)Strategies for Theorizing from Process Data (1999)Review : Knowledge Management and Knowledge Management Systems: Conceptual Foundations And Research Issues1,2 (2001)Does Gamification Work? -- A Literature Review of Empirical Studies on Gamification (2014)Literature review as a research methodology: An overview and guidelines (2019)Opinion Paper: “So what if ChatGPT wrote it?” Multidisciplinary perspectives on opportunities, challenges and implications of generative conversational AI for research, practice and policy (2023)Business process improvement (1991)Business Process Engineering: Reference Models for Industrial Enterprises (1994)Collaborative Business Engineering: A Decade of Lessons from the Field (2004)The Use of Process Mining in Business Process Simulation Model Construction (2015)Process innovation: reengineering work through information technology (1993)Reengineering the Corporation (1993)Capturing the dual relationship between simulation models and their context (2005)Business Process Simulation for Operational Decision Support (2008)The New Industrial Engineering: Information Technology and Business Process Redesign (2011)Discrete event simulation as an ergonomic tool to predict workload exposures during systems design (2014)Out of the Crisis (1982)The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)A decision support tool to optimize scheduling of IT changes (2007)Research Challenges of Business-Driven IT Management (2007)An integrated model for ICT Governance and Management applied to the Council for Evaluation, Accreditation and Quality Assurance of Higher Education Institutions in Ecuador (CEAACES) (2015)Some Queuing Problems with the Service Station Subject to Breakdown (1963)A Many-Server Queue with Service Interruptions (1968)Queuing Problems with Heterogeneous Arrivals and Service (1971)Simulation modeling for analysis (2010)Simulation for manufacturing system design and operation: Literature review and analysis (2014)Simulation: The Practice of Model Development and Use (2014)Pattern-Based Semi-Automatic Analysis of Weaknesses in Semantic Business Process Models in the Banking Sector (2010)On Risk Management with Information Flows in Business Processes (2012)Detecting potential weaknesses in business processes (2015)Simulation Budget Allocation for Further Enhancing the Efficiency of Ordinal Optimization (2000)Feature Article: Optimization for simulation: Theory vs. Practice (2002)Sensitivity Analysis for Chemical Models (2005)A Comparative Review of Sensitivity and Uncertainty Analysis of Large-Scale Systems—II: Statistical Methods (2004)An exploration of alternative approaches to the representation of uncertainty in model predictions (2004)Opening the ‘black box’ of simulations: increased transparency and effective communication through the systematic design of experiments (2011)
this work references cited by second hop

References

  • 2002Analyzing the Past to Prepare for the Future: Writing a Literature Review7,440 cited
  • 1998Simulation with Arena1,503 cited
  • 1998Handbook of Simulation960 cited
  • 1999Handbook of simulation: Principles, methodology, advances, applications, and practice664 cited
  • 1962A Waiting Line with Interrupted Service, Including Priorities445 cited
  • 1995Business process simulation135 cited
  • 1998Business process modelling and analysis using discrete-event simulation97 cited
  • 2003Using business‐process simulation within a business‐process reengineering approach83 cited
  • 2006An Introductory Overview and Survey of Business-Driven IT Management72 cited
  • 2000Using Formal Analysis Techniques in Business Process Redesign44 cited
  • 2009Service Interruptions in Large-Scale Service Systems36 cited
  • 2006A Quantitative Approach to IT Investment Allocation to Improve Business Results32 cited

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