A Delphi examination of public sector ERP implementation issues

She-I Chang · Guy G. Gable · Errol Smythe · Greg Timbrell

89 citations0/0 files storedQUT ePrints (Queensland University of Technology)

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

ERP Systems Implementation and Impact Decision Support System Applications Employer Branding and e-HRM

Abstract

A Delphi survey of ERP life cycle management issues was conducted within five agencies of the Queensland government. The five agencies each implemented SAP Financials at around the same time using the services of a common implementation partner. Responses were elicited from ERP project participants, from managers at the agencies, and from users of the financial systems. Valid questionnaires were returned from 61respondents in the first round survey (response rate = 55%) and yielded 274 perceived issues. Through two rounds of the Delphi survey, these issues have been summarized and categorized into 10 major issue categories (with 38 sub-issues). The final survey round in which respondents will assign weights to these issues is currently underway. Lessons drawn from this study will assist in understanding the ERP life cycle and specific characteristics of the public sector ERP life cycle, and will provide insights into the strengths and weaknesses of ERP systems for public sector organizations.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 89 citations exist upstream.

References

1963An Experimental Application of the DELPHI Method to the Use of Experts 1976Group Techniques for Program Planning: A Guide to Nominal Group and Delphi Processes 1987Key Issues in Information Systems Management 1991Information Systems Management Issues for the 1990s 1996Key Issues in Information Systems Management: 1994-95 SIM Delphi Results1 1984Key Information Systems Issues for the 1980’s 1991Key issues in information systems management 1984Organizational Decision Making.

Cited by

2015The Delphi Method Research Strategy in Studies of Information Systems 2017An integrated MCDM approach to evaluate public transportation systems in Tehran 2009Government information sharing and integration: Combining the social and the technical 2026Critical Failure Factors in ERP Implementation 2012Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories 2003Knowledge management for ERP success

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.