Critical Failure Factors in ERP Implementation

Abstract

This study firstly examines the current literature concerning ERP implementation problems during implementation phases and causes of ERP implementation failure. A multiple case study research methodology was adopted to understand "why" and "how" these ERP systems could not be implemented successfully. Different stakeholders (including top management, project manager, project team members and ERP consultants) from these case studies were interviewed, and EPP implementation documents were reviewed for triangulation. An ERP life cycle framework was applied to study the ERP implementation process and the associated problems in each phase of ERP implementation. Fourteen critical failure factors were identified and analyzed, and three common critical failure factors (poor consultant effectiveness, project management effectiveness and poo555ir quality of business process re-engineering) were examined and discussed Future research on ERP implementation and critical failure factors is discussed It is hoped that this research will help to bridge the current literature gap and provide practical advice for both academics and practitioners.

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