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Which Hotel attributes Matter? A review of previous and a framework for future research
9 references·16 citing·47 second hop
Which Hotel attributes Matter? A review of previous and a framework for future research (2003)Which Hotel attributes Matter? A review o…Loyalty: A strategic commitment (2003)Loyalty: A strategic commitme…Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions (1996)Employee performance cues in …An Exploratory Study into the Purchase Decision Process Used by Leisure Travelers in Hotel Selection (1995)An Exploratory Study into the…Factors Influencing the Design of Hotels (1993)Factors Influencing the Desig…A Strategy for Customer Satisfaction (1992)A Strategy for Customer Satis…Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model (1991)Analysing Service Quality in …Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models (1989)Courtyard by Marriott: Design…Key Factors in Guest Satisfaction (1988)Key Factors in Guest Satisfac…Inequity In Social Exchange (1965)Inequity In Social ExchangeHotel attributes and overall customer satisfaction: What did COVID-19 change? 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this work references cited by second hop

References

  • 1965Inequity In Social Exchange10,813 cited
  • 1991Analysing Service Quality in the Hospitality Industry Using the SERVQUAL Model661 cited
  • 2003Loyalty: A strategic commitment637 cited
  • 1996Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions527 cited
  • 1992A Strategy for Customer Satisfaction413 cited
  • 1988Key Factors in Guest Satisfaction314 cited
  • 1989Courtyard by Marriott: Designing a Hotel Facility with Consumer-Based Marketing Models248 cited
  • 1995An Exploratory Study into the Purchase Decision Process Used by Leisure Travelers in Hotel Selection129 cited
  • 1993Factors Influencing the Design of Hotels12 cited

Cited by

  • 2011The influence of internet customer reviews on the online sales and prices in hotel industry378 cited
  • 2016Measuring environmentally sustainable tourist behaviour307 cited
  • 2016Big data for big insights: Investigating language-specific drivers of hotel satisfaction with 412,784 user-generated reviews267 cited
  • 2019Market segmentation and travel choice prediction in Spa hotels through TripAdvisor’s online reviews262 cited
  • 2016Understanding the Impact of Online Reviews on Hotel Performance257 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2013The effects of cognitive, affective, and sensory attributes on hotel choice235 cited
  • 2004The perceived importance of price as one hotel selection dimension228 cited
  • 2016Analysis of satisfiers and dissatisfiers in online hotel reviews on social media177 cited
  • 2018The effects of traveling for business on customer satisfaction with hotel services130 cited
  • 2017Inside the Rating Scores: A Multilevel Analysis of the Factors Influencing Customer Satisfaction in the Hotel Industry114 cited
  • 2008Chinese clientele at Chinese hotels—Preferences and satisfaction112 cited
  • 2015“LuXurY” hotel loyalty – a comparison of Chinese Gen X and Y tourists to Macau92 cited
  • 2019Standing out from the crowd – an exploration of signal attributes of Airbnb listings84 cited
  • 2020Location advantages of lodging properties: A comparison between hotels and Airbnb units in an urban environment79 cited
  • 2007Perceptions of Chinese Hotels78 cited
  • 2021Hotel attributes and overall customer satisfaction: What did COVID-19 change?77 cited