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Analysing the Demand Side of E-Government: What Can We Learn From Slovenian Users? · Study

WorkAnalysing the Demand Side of E-Government: What Can We Learn From Slovenian Users?

Mateja Kunstelj2007

Work2007

Analysing the Demand Side of E-Government: What Can We Learn From Slovenian Users?

Mateja Kunstelj · Tina Jukić · Mirko Vintar

58 citations·0/0 files stored·Lecture notes in computer science

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E-Government and Public Services Public Policy and Administration Research Technology Adoption and User Behaviour

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References

1996The American Customer Satisfaction Index: Nature, Purpose, and Findings 2004Citizen adoption of electronic government initiatives 2003"eGovernment in Europe: The State of Affairs"2001Modelling customer satisfaction and loyalty on aggregate levels: Experience from the ECSI pilot study 2006Assessing User Satisfaction of E-Government Services: Development and Testing of Quality-in-Use Satisfaction with Advanced Traveler Information Systems (ATIS)2006Why E-government Usage Lags Behind: Explaining the Gap Between Potential and Actual Usage of Electronic Public Services in the Netherlands 2003SIBIS pocket book 2002/03: measuring the information society in the EU, the EU accession countries, Switzerland and the US 2005What People Want

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2010Are Public Officials Obstacles to Citizen-Centered E-Government? An Examination of Municipal Administrators' Motivations and Actions

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Details

Year2007

Typeother

Published2007-08-17

VenueLecture notes in computer science

ISSN-L0302-9743

Languageen

Citations58

Files0 public / 0

ShelfE-Government and Public Services

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doi10.1007/978-3-540-74444-3_26

openalex_workW1565767817

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