INTEGRATING KNOWLEDGE MODELLING IN BUSINESS PROCESS MANAGEMENT

Giorgos Papavassiliou · Gregoris N. Mentzas · Andreas Abecker

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Business Process Modeling and Analysis Model-Driven Software Engineering Techniques Knowledge Management and Technology

Abstract

In this paper we present a new approach for integrating Business Process Management and Knowledge Management. We focus on the modelling of weakly-structured knowledge-intensive business processes. We develop a framework for modelling this type of processes that explicitly considers knowledge-related tasks and knowledge objects and present a workflow tool that is an implementation of our theoretical meta-model. As an example, we sketch one case study, the process for granting full old age pension as it is performed in the Greek Social Security Institution. Finally we briefly describe some related approaches and compare them to our work and draw the main conclusions and further research directions.

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References

1993Reengineering the corporation: A manifesto for business revolution 2000Knowledge engineering and management: The commonKADS methodology 1994Knowledge Management Methods: Practical Approaches to Managing Knowledge 1998Knowledge-intensive firms 2000The EU-Project PROMOTE: A Process-Oriented Approach for Knowledge Management.

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2003Supporting knowledge‐intensive work in public administration processes 2005IT-Supported Visualization of Knowledge Community Structures 2017A process integrated engineering knowledge acquisition and management model for a project based manufacturing

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