The DECOR Toolbox for Workflow-Embedded Organizational Memory Access.

Abstract

: We shortly motivate the idea of business-process oriented knowledge management (BPOKM) and sketch the basic approaches to achieve this goal. Then we describe the DECOR (Delivery of context-sensitive organisational knowledge) project which develops, tests, and consolidates new methods and tools for BPOKM. DECOR builds upon the KnowMore framework (Abecker et al 1998; Abecker et al 2000) for organizational memories (OM), but tries to overcome some limitations of this approach. In the DECOR project, three end-user environments serve as test-beds for validation and iterative improvement of innovative approaches to build: (1) knowledge archives organised around formal representations of business processes to facilitate navigation and access, (2) active information delivery services which - in collaboration with a workflow tool to support weaklystructured knowledge-intensive work - offer the user in a context-sensitive manner helpful information from the knowledge archive, and (3...

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