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Self‐service technology for sales purposes in branch banking

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2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters

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2,906 cited

2002An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors1,895 cited

2005Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies1,740 cited

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