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Managing Business Process Flows
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  • 2006The process management triangle: An empirical investigation of process trade‐offs97 cited
  • 2010Developing risk breakdown structure for information technology organizations75 cited
  • 2002Stochastic networks and activity analysis72 cited
  • 2007Business process modelling using diagrammatic and tabular techniques64 cited
  • 2006Supervisory Factory Control Based on Real-Time Production Feedback64 cited
  • 2005The Pooling Principle59 cited
  • 2013Quality evaluation framework (QEF): Modeling and evaluating quality of business processes53 cited
  • 2005On developing system dynamics model for business process simulation51 cited
  • 2009The Value of Partial Resource Pooling: Should a Service Network Be Integrated or Product-Focused44 cited
  • 2010Factors Influencing Business Process Standardization: A Multiple Case Study42 cited
  • 2008Increasing the efficiency of business processes using a theory of constraints42 cited
  • 2002Da contabilidade à controladoria: a evolução necessária39 cited
  • 2005The Network of Logistics Decisions32 cited
  • 2010Process-Based Organization Design Model: Theoretical Review and Model Conceptualization32 cited

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  • 2012Managing design variety, process variety and engineering change: a case study of two capital good firms29 cited
  • 2009Resource Allocation Policies for Personalization in Content Delivery Sites26 cited