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Service Support Levels: An Organized Approach to End-User Computing

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References

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1992User characteristics—DSS effectiveness linkage: an empirical assessment40 cited
2009Toward an Integrated Conceptualization of the Service and Service System Concepts

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39 cited

1995Exploring a “Gap” Model of Information Services Quality35 cited

1994The Development of a Measure for End-User Computing Support34 cited

1997The establishment and management of corporate intranets32 cited

1994Exploring the relationship between IC success and company performance28 cited