Identifying Critical Success Factors for Supply Chain Quality Management (SCQM)

Chu‐Hua Kuei · Christian Ndubuisi Madu

72 citations0/0 files storedAsia Pacific Management Review

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Quality and Supply Management Customer Service Quality and Loyalty Sustainable Supply Chain Management

Abstract

This paper identifies the critical success factors for Supply Chain Quality Management (SCQM). Based on data collected from Taiwan's computer and electronics industries, three performance groups are identified. Our results show that firms in the best performance groups emphasize supplier relationship, IT-driven change, and customer focus. The perceptions of managers of these critical factors could be used as the basis for developing strategic and operational initiatives. A framework is also developed on how to use SCQM's critical success factors to build competitive advantage.

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References

1989An Instrument for Measuring the Critical Factors of Quality Management 1994A framework for quality management research and an associated measurement instrument 1996Development and Validation of TQM Implementation Constructs 1996Identification of the Critical Factors of TQM*2000A Structural Analysis of the Effectiveness of Buying Firms' Strategies to Improve Supplier Performance 2000An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model 1991The Effects of Organizational Context on Quality Management: An Empirical Investigation 2000Rocket-Science Retailing Is Almost Here: Are You Ready?

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2012A STRUCTURAL APPROACH TO INTEGRATING TOTAL QUALITY MANAGEMENT AND KNOWLEDGE MANAGEMENT WITH SUPPLY CHAIN LEARNING 2002Developing supply chain strategies based on the survey of supply chain quality and technology management 2019Standardized management systems and risk management in the supply chain 2017The impact of management leadership on quality performance throughout a supply chain: an empirical study 2017

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