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What matters most
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References

  • 1999Evaluating the use of exploratory factor analysis in psychological research.9,564 cited
  • 1954The critical incident technique.8,184 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2007Critical Incident Technique5,287 cited
  • 1989Psychological and implied contracts in organizations3,695 cited
  • 2014An Easy Guide to Factor Analysis3,310 cited
  • 1994Violating the psychological contract: Not the exception but the norm2,499 cited
  • 2005Faculty do Matter: The Role of College Faculty in Student Learning and Engagement1,049 cited
  • 2002Student Satisfaction: An alternative approach to assessing this important concept930 cited
  • 2005Instruments for obtaining student feedback: a review of the literature780 cited
  • 2001Key Factors Influencing Student Satisfaction Related to Recruitment and Retention763 cited
  • 1997Linking student satisfaction and service quality perceptions: the case of university education619 cited
  • 2000Student perceptions of service quality in a UK university business and management faculty510 cited
  • 2004Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education497 cited
  • 2003Students’ perceptions of quality in higher education

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  • 2010Examining student satisfaction with higher education services428 cited
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