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• 2011Methods for demonstrating the value of public libraries in the UK: a literature review21 cited
• 2002The economic value of book borrowing from public libraries19 cited
• 2004The decline in adult book lending in UK public libraries and its possible causes18 cited
• 2004Investigating non-use of libraries in the UK using the mass-observation archive18 cited
• 2000The Impact of Non‐fiction Lending from Public Libraries12 cited
• 2000Best value in public libraries: the role of research11 cited
• 2000Past neglect and future promise: the condition of UK public libraries now and over the last 20 years10 cited
• 2009Change in store? An investigation into the impact of the book superstore environment on use, perceptions and expectations of the public library as a space, place and experience6 cited
• 2001Library Statistics for Marketing6 cited
• 2005The Public Library4 cited
• 2016The Identity of the Contemporary Public Library. Theories for a Holistic Perspective of Interpretation2 cited
• 2001Public library use and users: Statistical explorations1 cited
• 2002Institutionalised classism? : an investigation into how far public libraries are serving the needs of working class individuals and communities.1 cited