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References

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1983Culture's Consequences: International Differences in Work-Related Values.15,062 cited
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1990Relationship Quality in Services Selling: An Interpersonal Influence Perspective4,760 cited
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2000Why Don’t Men Ever Stop to Ask for Directions? Gender, Social Influence, and Their Role in Technology Acceptance and Usage Behavior14,353 cited
1993Factors Affecting Trust in Market Research Relationships3,649 cited
1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited

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1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited

1995Assessing IT Usage: The Role of Prior Experience2,887 cited

Cited by

2010Relationship quality evaluation in retailers' relationships with consumers118 cited
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2009Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector110 cited
2011Customer perceptions of airline social responsibility and its effect on loyalty108 cited
2010Comprehension of relationship quality in the retail environment104 cited
2009Relationship marketing research (1994‐2006)103 cited
2017Literature review on service quality in hospitality and tourism (1984-2014)98 cited
2012Exploring customer switching intentions through relationship marketing paradigm96 cited
2017Formation of Interorganizational Relational Behavior in Megaprojects: Perspective of the Extended Theory of Planned Behavior94 cited
2009The effects of relationship quality on export performance85 cited
2009An integrated model of customer social exchange relationship: the moderating role of customer experience83 cited
2008Integrated customer relationship management for service activities73 cited
2011The effect of channel quality inconsistency on the association between e‐service quality and customer relationships68 cited
2016The mediating influence of service failure explanation on customer repurchase intention through customers satisfaction60 cited
2019Understanding relationship quality in hospitality services60 cited