Article2005

Public performance measurement

78 citations0/0 files storedInternational Journal of Productivity and Performance Management

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Public Policy and Administration Research Accounting and Organizational Management Evaluation and Performance Assessment

Abstract

Purpose – This paper seeks to present an overview of the state‐of‐the‐art of public performance measurement in the USA. The growing degree of sophistication of performance measurement tools is highlighted as well as some of the current challenges associated with implementing meaningful performance measurement systems. More importantly, models where citizens participate directly in the process of assessing and measuring the performance of government are introduced. Overall, this article aims to address the following questions: what is the state‐of‐the‐art of public performance measurement? How are citizens adding meaning to the performance measurement process? Design/methodology/approach – This paper offers a literature review that assesses the state of practice of performance measurement as a tool for management. In addition to highlighting the value of this management tool, models of citizen‐driven performance measurement are offered as strategies for measuring what matters to citizens. Findings – While there are challenges associated with implementing systems of performance measurement, evidence shows that including citizens in the process adds value to the overall process. Originality/value – This paper assesses the state‐of‐the‐art and utility of public performance measurement. Strategies and models are offered to bridge the interests of public managers and citizens in the process. These approaches, or modified versions, can be adopted and implemented in many contexts and may serve as useful tools for the international community.

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References

1995Reinventing Government: How the Entrepreneurial Spirit is Transforming the Public Sector 2003Why Measure Performance? Different Purposes Require Different Measures 1998The Question of Participation: Toward Authentic Public Participation in Public Administration 2018The Question of Participation: Toward Authentic Public Participation in Public Administration 1999Performance Measurement in Municipal Government: Assessing the State of the Practice 2007Performance Measurement: Getting Results 1993From Red Tape to Results: Creating a Government That Works Better and Costs Less 2000Performance Measurement in U.S. Counties: Capacity for Reform

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2010Constructing performance measurement in the public sector 2011Measuring university performance using a knowledge‐based balanced scorecard 2011Explaining the Difference of Work Attitudes Between Public and Nonprofit Managers 2017Employee‐Driven Sustainability Performance Assessment in Public Organisations 2018Analyzing the Complexity of Performance Information Use: Experiments with Stakeholders to Disaggregate Dimensions of Performance, Data Sources, and Data Types

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