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A Systemic Approach to Change Management

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Information Technology Governance and Strategy Organizational Change and Leadership Information Systems Theories and Implementation

Abstract

As a proactive process emphasizing IT-based process change, IS planning shares several objectives with business process reengineering and total quality management. This article discusses how IS planning can form the platform for an integrated approach to change management, provides steps for achieving the integration, and suggests how IS managers can foster the IS function's supportive role in an integrated effort toward organizational change.

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1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT 1994Process innovation: Reengineering work through information technology 1993A new approach to business processes 1993The secret history of process reengineering 1993Business process reengineering at Pacific Bell

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1999On the social implications of organizational reengineering 2003A consolidated methodology for business process reengineering 2001Successful Re-engineering—Learning by Doing 2005From reengineering to process management-a longitudinal study of BPR in a Danish manufacturing company

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