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A Systemic Approach to Change Management

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References

1994MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT1,651 cited
1994Process innovation: Reengineering work through information technology618 cited
1993A new approach to business processes96 cited
1993The secret history of process reengineering38 cited
1993Business process reengineering at Pacific Bell29 cited

Cited by

1999On the social implications of organizational reengineering26 cited
2003A consolidated methodology for business process reengineering16 cited
2001Successful Re-engineering—Learning by Doing13 cited
2005From reengineering to process management-a longitudinal study of BPR in a Danish manufacturing company13 cited

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