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Development of an Instrument to Assess Student Perceptions of the Quality of Pharmaceutical Education
16 references·1 citing·31 second hop
Development of an Instrument to Assess Student Perceptions of the Quality of Pharmaceutical Education (2001)Development of an Instrument to Assess St…Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA (1999)Importance‐performance analys…Service quality in the Australian advertising industry: a methodological study (1997)Service quality in the Austra…Assessing service quality in schools of business (1997)Assessing service quality in …Assessing Service Quality within the Educational Environment (1996)Assessing Service Quality wit…Managing service quality in higher education: the role of the student as primary consumer (1995)Managing service quality in h…SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)SERVPERF versus SERVQUAL: Rec…Gap Analysis of College Student Satisfaction as a Measure of Professional Service Quality (1993)Gap Analysis of College Stude…Expectations, Performance Evaluation, and Consumers' Perceptions of Quality (1993)Expectations, Performance Eva…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Service Quality: the Front‐stage vs. the Back‐stage Perspective (1991)Service Quality: the Front‐st…Searching for Excellence in Marketing Education: The Relationship between Service Quality and Three Outcome Variables (1991)Searching for Excellence in M…Refinement and reassessment of the SERVQUAL scale. (1991)Refinement and reassessment o…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…The Strategic Role of Product Quality (1987)The Strategic Role of Product…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Service Quality Gap Measurement in Pharmaceutical Educational Institutes: An Empirical Analysis for Model Development (2018)Service Quality Gap Measureme…Quality Is Free: The Art of Making Quality Certain (1979)The SOCO Scale: A Measure of the Customer Orientation of Salespeople (1982)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Coefficient Alpha and the Internal Structure of Tests (1951)The critical incident technique. (1954)Handbook of Industrial and Organizational Psychology. (1977)The Effect of a Market Orientation on Business Profitability (1990)\nThe use of partial least squares path modeling in international marketing (2009)Free Competition and the Optimal Amount of Fraud (1973)Advertising as Information (1974)An Investigation into the Determinants of Customer Satisfaction (1982)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)A Service Quality Model and its Marketing Implications (1984)Student perceptions of service quality in a UK university business and management faculty (2000)Measuring student satisfaction at a UK university (2006)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Macroeconomics and Reality (1980)The Role of Market Forces in Assuring Contractual Performance (1981)Consumer Evaluations of Brand Extensions (1990)Vendor selection criteria and methods (1991)Market Orientation: Antecedents and Consequences (1993)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)E-S-QUAL (2004)Importance‐performance analysis: a useful tool for directing continuous quality improvement in higher education (2004)The development of HEdPERF: a new measuring instrument of service quality for the higher education sector (2005)Universities in a competitive global marketplace (2006)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,591 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,896 cited
  • 1991Refinement and reassessment of the SERVQUAL scale.3,947 cited
  • 1994SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality3,176 cited
  • 1993Expectations, Performance Evaluation, and Consumers' Perceptions of Quality1,655 cited
  • 1995Managing service quality in higher education: the role of the student as primary consumer594 cited
  • 1999Importance‐performance analysis as a strategic tool for service marketers: the case of service quality perceptions of business students in New Zealand and the USA358 cited
  • 1987The Strategic Role of Product Quality329 cited
  • 1997Assessing service quality in schools of business203 cited
  • 1991Service Quality: the Front‐stage vs. the Back‐stage Perspective197 cited
  • 1993Gap Analysis of College Student Satisfaction as a Measure of Professional Service Quality112 cited
  • 1997Service quality in the Australian advertising industry: a methodological study

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56 cited
  • 1996Assessing Service Quality within the Educational Environment54 cited
  • 1991Searching for Excellence in Marketing Education: The Relationship between Service Quality and Three Outcome Variables39 cited
  • Cited by

    • 2018Service Quality Gap Measurement in Pharmaceutical Educational Institutes: An Empirical Analysis for Model Development5 cited