Total quality management (TQM) in self‐financed technical institutions

Jitesh J. Thakkar · S.G. Deshmukh · Anil Shastree

68 citations0/0 files storedQuality Assurance in Education

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Quality Function Deployment in Product Design Quality and Supply Management Management Systems and Quality Improvement

Abstract

Purpose To explore the potential for adoption of TQM in self‐financed technical institutions in the light of new demands and challenges posed by customers/students and society. Design/methodology/approach The paper presents use of quality function deployment (QFD) which prioritizes technical requirements and correlates them with various customers'/students' requirements for the present Indian context. As an extension to the basic model of QFD – house of quality (HOQ), the scope for futuristic improvements is explored through a four‐phased QFD process. Challenges involved in the implementation of TQM are investigated using an approach of force field analysis. Findings Identifies technical and students' requirements for the modern educational set‐up. Provides information about the severity of various technical requirements of competitive education. Recognizes the need for continuous improvement, cultural change and effective use of financial resources to improve the value addition at each level. Develops an understanding of the issues to be addressed at each phase of TQM implementation. Practical implications It is expected that insights gained will help sensitize the emerging self‐financed institutions towards the demands of new age students. Conclusions derived will also provide some opportunities for reflection by students, faculty members and leaders/top management of institutions for continuous development at an individual as well as institutional level. Originality/value A novelty of work lies in the use of a mix of qualitative and quantitative approaches, which not only evaluates the present system but develops an understanding of future challenges to continuous improvement.

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References

2002Quality function deployment: A literature review 2004Conceptualizing total quality management in higher education 2000Methods and techniques to help quality function deployment (QFD)2004A SERVQUAL and QFD approach to total quality education 1998An application of quality function deployment to improve the quality of teaching 1997TQM in higher education ‐ a review 1995Quality function deployment 2003Enhancing quality in education: application of quality function deployment – an industry perspective

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2008Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing?2008Brewing service quality in higher education 2013Perceived quality in higher education: an empirical study 2018Quality in higher education institutions: insights from the literature 2006Total quality management in secondary schools in Kenya: extent of practice 2017Total quality management elements and results in higher education institutions

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