Review2008

Evaluation of quality in an educational institute: a quality function deployment approach

47 citations0/0 files storedEducational Research Review

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Quality Function Deployment in Product Design Management Systems and Quality Improvement Educational Management and Quality

Abstract

Quality Function Deployment (QFD) is one of the Total Quality Management (TQM) techniques which can be applied for process and design improvement. This paper develops a framework for quality in an educational institute on the basis of literature review. A relationship matrix is developed between five identified groups of ‘Dimensions of Quality’ and twelve sets of ‘Enablers’ in an educational institute. It further outlines a QFD model based on interrelationship and intra relationship among dimensions of Quality, Enablers and customers .The indices developed based on the QFD matrix are utilized for quality planning and monitoring. The procedure is equally important for different types of technical institutes for self analysis, enhancing effectiveness and generating Competitiveness Key words: Education institute, QFD, relationship matrix.

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1985Problems and Strategies in Services Marketing 2012Quality function deployment 1978A Service‐Orientated Approach to Marketing of Services 1966What Is Meant by Services?2000Methods and techniques to help quality function deployment (QFD)2004A SERVQUAL and QFD approach to total quality education 1998An application of quality function deployment to improve the quality of teaching 1995Quality function deployment

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2011Conceptualizing service quality in higher education 2013Developing a scale to measure students’ perception of service quality in the Indian context 2014Quality Function Deployment in Higher Education 2019Application of quality function deployment for the prioritization of National Board of Accreditation quality parameters 2020Enhancing the Quality of a Higher Education Course: Quality Function Deployment and Kano Model Integration 2015A Quality Function Deployment (QFD) Approach in Determining the Employer’s Selection Criteria

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