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Total quality management (TQM) in self‐financed technical institutions
8 references·16 citing·52 second hopsampled
Total quality management (TQM) in self‐financed technical institutions (2006)Total quality management (TQM) in self‐fi…Conceptualizing total quality management in higher education (2004)Conceptualizing total quality…A SERVQUAL and QFD approach to total quality education (2004)A SERVQUAL and QFD approach t…Enhancing quality in education: application of quality function deployment – an industry perspective (2003)Enhancing quality in educatio…Quality function deployment: A literature review (2002)Quality function deployment: …Methods and techniques to help quality function deployment (QFD) (2000)Methods and techniques to hel…An application of quality function deployment to improve the quality of teaching (1998)An application of quality fun…TQM in higher education ‐ a review (1997)TQM in higher education ‐ a r…Quality function deployment (1995)Quality function deploymentA literature review on total quality management (models, frameworks, and tools and techniques) in higher education (2021)A literature review on total …An exploration of quality management practices in the manufacturing industry of Ethiopia (2019)An exploration of quality man…Quality in higher education institutions: insights from the literature (2018)Quality in higher education i…Total quality management elements and results in higher education institutions (2017)Total quality management elem…Quality Function Deployment in Higher Education (2014)Quality Function Deployment i…Perceived quality in higher education: an empirical study (2013)Perceived quality in higher e…Critical success factors for sustainable improvement in technical education excellence (2013)Critical success factors for …Investigating relationships among quality dimensions in higher education (2012)Investigating relationships a…Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia (2012)Assessing Students Perception…A hybrid approach to develop an analytical model for enhancing the service quality of e-learning (2011)A hybrid approach to develop …Path dependent constraints on innovation programmes in production and operations management (2010)Path dependent constraints on…Measuring performance of virtual learning environment system in higher education (2009)Measuring performance of virt…Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing? (2008)Quality Management Practice i…Evaluation of quality in an educational institute: a quality function deployment approach (2008)Evaluation of quality in an e…Brewing service quality in higher education (2008)Brewing service quality in hi…Total quality management in secondary schools in Kenya: extent of practice (2006)Total quality management in s…The House of Quality (1988)Measure Up!: Yardsticks for Continuous Improvement (1991)A conceptual QFD planning model (2001)An analytic model for locating facilities strategically (2004)Strategic use of quality function deployment (QFD) in the construction industry (2004)Quality Function Deployment (2021)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Comparing alternative instruments to measure service quality in higher education (2009)Service quality in higher education (2009)Does e-learning service quality influence e-learning student satisfaction and loyalty? Evidence from Vietnam (2019)The fifth discipline, the art and practice of the learning organization (1991)Research Methods in Education (2007)Beyond SERVQUAL: The competitive forces of higher education in Singapore (2012)Factors influencing student satisfaction in universities in the Gulf region: does gender of students matter? (2013)Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education (2020)Optimization by the Analytic Hierarchy Process (1979)Out of the Crisis (1982)The Analytic Hierarchy Process (1985)Application of the analytic hierarchy process (AHP) in multi-criteria analysis of the selection of intelligent building systems (2007)Evaluation of the factors that determine quality in higher education: an empirical study (2010)Review of application of analytic hierarchy process (AHP) in construction (2018)Competing on the Eight Dimensions of Quality (1987)Learning to Teach in Higher Education (1992)Learning to Teach in Higher Education (2003)Trends in quality management research in higher education institutions (2016)Twenty years of research on total quality management in Higher Education: A systematic literature review (2019)Accreditation and ranking of higher education institutions (HEIs): review, observations and recommendations for the Indian higher education system (2021)Fuzzy sets (1965)Design and marketing of new products (1980)Fuzzy sets (1996)A fuzzy quality function deployment system for buildable design decision-makings (2003)Fuzzy group decision-making to multiple preference formats in quality function deployment (2006)Overview of the Application of “Fuzzy Techniques” in Construction Management Research (2009)Higher education as a filter (1973)An Instrument for Measuring the Critical Factors of Quality Management (1989)Total Quality in Higher Education (1994)An integrated framework of indices for quality management in education: a faculty perspective (2008)Implementation of Total Quality Management in Higher Education (2010)A model for total quality management in higher education (2011)Measuring Service Quality: A Reexamination and Extension (1992)Evaluating quality management in university departments (2006)Establishment and application of performance measure indicators for universities (2009)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Benchmarking of service quality with data envelopment analysis (2013)Role of service quality factors in word of mouth through student satisfaction (2023)Quality Function Deployment : Integrating Customer Requirements into Product Design (1990)The Voice of the Customer (1993)A systematic approach to quality function deployment with a full illustrative example (2004)Customer involvement in new product development (2005)Review, analysis and classification of the literature on QFD—Types of research, difficulties and benefits (2008)
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References

  • 2002Quality function deployment: A literature review1,092 cited
  • 2004Conceptualizing total quality management in higher education263 cited
  • 2000Methods and techniques to help quality function deployment (QFD)258 cited
  • 2004A SERVQUAL and QFD approach to total quality education255 cited
  • 1998An application of quality function deployment to improve the quality of teaching238 cited
  • 1997TQM in higher education ‐ a review207 cited
  • 1995Quality function deployment186 cited
  • 2003Enhancing quality in education: application of quality function deployment – an industry perspective75 cited

Cited by

  • 2008Quality Management Practice in Higher Education - What Quality Are We Actually Enhancing?186 cited
  • 2008Brewing service quality in higher education134 cited
  • 2013Perceived quality in higher education: an empirical study113 cited
  • 2018Quality in higher education institutions: insights from the literature94 cited
  • 2017Total quality management elements and results in higher education institutions90 cited
  • 2006Total quality management in secondary schools in Kenya: extent of practice90 cited
  • 2012Investigating relationships among quality dimensions in higher education

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82 cited
  • 2011A hybrid approach to develop an analytical model for enhancing the service quality of e-learning61 cited
  • 2021A literature review on total quality management (models, frameworks, and tools and techniques) in higher education54 cited
  • 2012Assessing Students Perceptions of Service Quality in Technical Educational and Vocational Training (TEVT) Institution in Malaysia53 cited
  • 2008Evaluation of quality in an educational institute: a quality function deployment approach47 cited
  • 2013Critical success factors for sustainable improvement in technical education excellence45 cited
  • 2010Path dependent constraints on innovation programmes in production and operations management39 cited
  • 2019An exploration of quality management practices in the manufacturing industry of Ethiopia37 cited
  • 2009Measuring performance of virtual learning environment system in higher education36 cited
  • 2014Quality Function Deployment in Higher Education27 cited