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Clueing in customers.
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Clueing in customers. 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  • 2008Hospitality spaces, hospitable moments: consumer encounters and affective experiences in commercial settings198 cited
  • 2016A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviews150 cited
  • 2008Building a University Brand from Within: University Administrators' Perspectives of Internal Branding139 cited
  • 2011Utilizing the brand ecosystem framework in designing branding strategies for higher education136 cited
  • 2020Exploring customer experience, commitment, and engagement behaviours132 cited
  • 2007The role of brands in a service-dominated world126 cited
  • 2019Leveraging service design as a multidisciplinary approach to service innovation112 cited
  • 2006Building a University Brand from Within: A Comparison of Coaches' Perspectives of Internal Branding108 cited
  • 2007Developing a deeper understanding of post-purchase perceived risk and behavioral intentions in a service setting103 cited
  • 2012The moderating role of perceived risk in loyalty intentions: an investigation in a service context100 cited
  • 2013Destination Social Business: Exploring an Organization's Journey with Social Media, Collaborative Community and Expressive Individuality100 cited
  • 2007Building a strong services brand: Lessons from Mayo Clinic89 cited
  • 2017Influence of price and brand image on restaurant customers’ restaurant selection attribute

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87 cited
  • 2007Sensing the scent of service success77 cited
  • 2003Chain of care development in Sweden: results of a national study73 cited
  • 2005Winning at the first and second moments of truth: an exploratory study70 cited