SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

“How was your meal?” Examining customer experience using Google maps reviews · Study

ArticleShelves

Article“How was your meal?” Examining customer experience using Google maps reviews

Boonyanit Mathayomchan2020

Article2020

“How was your meal?” Examining customer experience using Google maps reviews

Boonyanit Mathayomchan · Viriya Taecharungroj

150 citations·0/0 files stored·International Journal of Hospitality Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Digital Marketing and Social Media Customer Service Quality and Loyalty Culinary Culture and Tourism

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 150 citations exist upstream.

References

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2016Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation 2009The Roles of the Physical Environment, Price Perception, and Customer Satisfaction in Determining Customer Loyalty in the Restaurant Industry 2010The impact of e-word-of-mouth on the online popularity of restaurants: A comparison of consumer reviews and editor reviews 2012The effect of electronic word of mouth on brand image and purchase intention 2009Influence of the Quality of Food, Service, and Physical Environment on Customer Satisfaction and Behavioral Intention in Quick-Casual Restaurants: Moderating Role of Perceived Price 2010Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations 2008Perceptions of Chinese restaurants in the U.S.: What affects customer satisfaction and behavioral intentions?

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2021Identification of Delighters and Frustrators in Vegan-friendly Restaurant Experiences via Semantic Network Analysis: Evidence from Online Reviewsarticle · 11 shared references 2016A Text Mining and Multidimensional Sentiment Analysis of Online Restaurant Reviewsarticle · 10 shared references 2021Understanding vegetarian customers: the effects of restaurant attributes on customer satisfaction and behavioral intentionsarticle · 10 shared references 2018Determinants of dining satisfactionarticle · 10 shared references 2017An empirical examination of online restaurant reviews on Yelp.comarticle · 9 shared references 2018Perceptions of fine dining restaurants in Pakistanarticle · 9 shared references

Details

Year2020

Typearticle

Published2020-08-12

VenueInternational Journal of Hospitality Management

ISSN-L0278-4319

Languageen

Citations150

Files0 public / 0

ShelfDigital Marketing and Social Media

Identifiers

doi10.1016/j.ijhm.2020.102641

openalex_workW3048917200

Links

Imported from OpenAlex (CC0) — nothing here is generated.