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Churn in Social Networks · Study

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ChapterChurn in Social Networks

Marcel Karnstedt2010

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Chaptergreen2010

Churn in Social Networks

Marcel Karnstedt · Tara Hennessy · Jeffrey Chan · Partha Basuchowdhuri · Conor Hayes · Thorsten Strufe

35 citations·0/0 files stored·Springer eBooks

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Customer churn and segmentation Customer Service Quality and Loyalty Complex Network Analysis Techniques

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References

1973The Strength of Weak Ties 2001Birds of a Feather: Homophily in Social Networks 1995Customer Switching Behavior in Service Industries: An Exploratory Study 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention 1996The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services 1998Data mining for direct marketing: problems and solutions 2008Handling class imbalance in customer churn prediction

Cited by

2016Short Text Representation for Detecting Churn in Microblogs 2015Target-Dependent Churn Classification in Microblogs 2021Churn in the mobile gaming field: Establishing churn definitions and measuring classification similarities 2013CDR Analysis Based Telco Churn Prediction and Customer Behavior Insights: A Case Study 2019GeoLifecycle

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2016Intelligent data analysis approaches to churn as a business problem: a surveyarticle · 15 shared references 2015Review of Data Mining Techniques for Churn Prediction in Telecomarticle · 14 shared references 2020A Survey on Churn Analysis in Various Business Domainsarticle · 13 shared references 2010Churn in Social Networks: A Discussion Boards Case Studyother · 11 shared references 2025A comprehensive survey on customer churn analysis studiesarticle · 11 shared references 2016Customer churn prediction in the telecommunication sector using a rough set approacharticle · 10 shared references

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Year2010

Typechapter

Published2010-01-01

VenueSpringer eBooks

Languageen

Citations35

Files0 public / 0

ShelfCustomer churn and segmentation

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doi10.1007/978-1-4419-7142-5_9

openalex_workW1576396985

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