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Churn in Social Networks
16 references·6 citing·49 second hop
Churn in Social Networks (2010)Churn in Social NetworksHandling class imbalance in customer churn prediction (2008)Handling class imbalance in c…Customer churn prediction using improved balanced random forests (2008)Customer churn prediction usi…Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques (2006)Churn prediction in subscript…The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention (2005)The Effects of Customer Satis…Applying data mining to telecom churn management (2005)Applying data mining to telec…The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services (2004)The effects of customer satis…Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting (2004)Customer base analysis: parti…Customer attrition analysis for financial services using proportional hazard models (2003)Customer attrition analysis f…An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry (2003)An LTV model and customer seg…Turning telecommunications call details to churn prediction: a data mining approach (2002)Turning telecommunications ca…Birds of a Feather: Homophily in Social Networks (2001)Birds of a Feather: Homophily…Data mining for direct marketing: problems and solutions (1998)Data mining for direct market…The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice (1996)The Kindness of Strangers: Th…The Economies of Online Cooperation: Gifts and Public Goods in Cyberspace (1996)The Economies of Online Coope…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…The Strength of Weak Ties (1973)The Strength of Weak TiesClustering mixed-type player behavior data for churn prediction in mobile games (2022)Clustering mixed-type player …Churn in the mobile gaming field: Establishing churn definitions and measuring classification similarities (2021)Churn in the mobile gaming fi…GeoLifecycle (2019)GeoLifecycleShort Text Representation for Detecting Churn in Microblogs (2016)Short Text Representation for…Target-Dependent Churn Classification in Microblogs (2015)Target-Dependent Churn Classi…CDR Analysis Based Telco Churn Prediction and Customer Behavior Insights: A Case Study (2013)CDR Analysis Based Telco Chur…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market (2005)How quality, value, image, and satisfaction create loyalty at a Chinese telecom (2008)Trust and Satisfaction, Two Stepping Stones for Successful E-Commerce Relationships: A Longitudinal Exploration (2008)Satisfaction: a behavioral perspective on the consumer (2010)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)A Decision-Theoretic Generalization of On-Line Learning and an Application to Boosting (1997)Benchmarking state-of-the-art classification algorithms for credit scoring (2003)Modeling Customer Lifetime Value (2006)Evaluating multiple classifiers for stock price direction prediction (2015)Customer churn prediction in telecom using machine learning in big data platform (2019)Building Data Mining Applications for CRM (1999)Knowledge management and data mining for marketing (2001)New insights into churn prediction in the telecommunication sector: A profit driven data mining approach (2011)A comparison of machine learning techniques for customer churn prediction (2015)Social Foundations of Thought and Action : A Social Cognitive Theory (1985)Organizational Information Requirements, Media Richness and Structural Design (1986)Behavioral Intention Formation in Knowledge Sharing: Examining the Roles of Extrinsic Motivators, Social-Psychological Forces, and Organizational Climate1 (2005)Why should i share? examining social capital and knowledge contribution in electronic networks of practice (2005)Why Should I Share? Examining Social Capital and Knowledge Contribution in Electronic Networks of Practice1 (2005)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Developing Buyer-Seller Relationships (1987)The Commitment-Trust Theory of Relationship Marketing (1994)The Process of Customer Engagement: A Conceptual Framework (2008)Customer engagement, buyer‐seller relationships, and social media (2012)Consumer Brand Engagement in Social Media: Conceptualization, Scale Development and Validation (2014)The Psychology of Interpersonal Relations. (1958)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Social Capital: Prospects for a New Concept (2002)The Benefits of Facebook “Friends:” Social Capital and College Students’ Use of Online Social Network Sites (2007)The Interpersonal Theory of Psychiatry (2013)Diffusion of Innovations 1 (2019)Human behavior and the principle of least effort (1949)Informal social communication. (1950)Structural Holes (1992)The Network Paradigm in Organizational Research: A Review and Typology (2003)E Pluribus Unum : Diversity and Community in the Twenty‐first Century The 2006 Johan Skytte Prize Lecture (2007)Friendship and mobility (2011)Managerial Applications of Neural Networks: The Case of Bank Failure Predictions (1992)Artificial neural networks in bankruptcy prediction: General framework and cross-validation analysis (1999)A survey of results on mobile phone datasets analysis (2015)A new hybrid classification algorithm for customer churn prediction based on logistic regression and decision trees (2018)Credit Risk Analysis Using Machine and Deep Learning Models (2018)
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References

  • 1973The Strength of Weak Ties40,446 cited
  • 2001Birds of a Feather: Homophily in Social Networks18,551 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 2005The Effects of Customer Satisfaction, Relationship Commitment Dimensions, and Triggers on Customer Retention1,575 cited
  • 1996The Kindness of Strangers: The Usefulness of Electronic Weak Ties for Technical Advice1,441 cited
  • 2004The effects of customer satisfaction and switching barrier on customer loyalty in Korean mobile telecommunication services970 cited
  • 1998Data mining for direct marketing: problems and solutions658 cited
  • 2008Handling class imbalance in customer churn prediction552 cited
  • 2005Applying data mining to telecom churn management514 cited
  • 2002Turning telecommunications call details to churn prediction: a data mining approach460 cited
  • 2006Churn prediction in subscription services: An application of support vector machines while comparing two parameter-selection techniques432 cited
  • 2003Customer attrition analysis for financial services using proportional hazard models430 cited
  • 2004Customer base analysis: partial defection of behaviourally loyal clients in a non-contractual FMCG retail setting425 cited
  • 2008Customer churn prediction using improved balanced random forests

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412 cited
  • 2003An LTV model and customer segmentation based on customer value: a case study on the wireless telecommunication industry411 cited
  • 1996The Economies of Online Cooperation: Gifts and Public Goods in Cyberspace401 cited
  • Cited by

    • 2016Short Text Representation for Detecting Churn in Microblogs28 cited
    • 2015Target-Dependent Churn Classification in Microblogs17 cited
    • 2021Churn in the mobile gaming field: Establishing churn definitions and measuring classification similarities17 cited
    • 2013CDR Analysis Based Telco Churn Prediction and Customer Behavior Insights: A Case Study14 cited
    • 2019GeoLifecycle13 cited
    • 2022Clustering mixed-type player behavior data for churn prediction in mobile games11 cited