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The effects of online shopping attributes on satisfaction–purchase intention link: a longitudinal study
16 references·6 citing·47 second hop
The effects of online shopping attributes on satisfaction–purchase intention link: a longitudinal study (2011)The effects of online shopping attributes…Satisfaction: A Behavioral Perspective on the Consumer (2010)Satisfaction: A Behavioral Pe…Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty (2008)Modeling Web Site Design Acro…The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis (2003)The asymmetric relationship b…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…A Framework for Customer Relationship Management (2001)A Framework for Customer Rela…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach (1999)Attribute-Level Performance, …The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…The Voice of the Customer (1993)The Voice of the CustomerCognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Relation of implicit theories to the construction of personal histories. (1989)Relation of implicit theories…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…The evolution of consumer restaurant selection: Changes in restaurant and food delivery application attributes over time (2023)The evolution of consumer res…Online Shopping: Antecedents of Attitude, Intention and Use (2021)Online Shopping: Antecedents …The dynamic outcomes of service quality: a longitudinal investigation (2019)The dynamic outcomes of servi…Wine purchase behaviour : product attributes, product knowledge, perceived risk and involvement (2018)Wine purchase behaviour : pro…Customer Trust and Purchase Intention (2018)Customer Trust and Purchase I…Shopping online for goods vs. services: where do experiential features help more? (2015)Shopping online for goods vs.…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The Commitment-Trust Theory of Relationship Marketing (1994)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)An examination of the determinants of customer loyalty in mobile commerce contexts (2005)Progress in information technology and tourism management: 20 years on and 10 years after the Internet—The state of eTourism research (2008)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Behavioral Consequences of Service Quality (1996)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)The House of Quality (1988)Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Customer value: The next source for competitive advantage (1997)Specification Tests in Econometrics (1978)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)A circumplex model of affect. (1980)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Quality, satisfaction and behavioral intentions (2000)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)The Principles of Psychology (1891)Judgment under Uncertainty: Heuristics and Biases (1975)Diary Methods: Capturing Life as it is Lived (2002)Core outcome domains for chronic pain clinical trials: IMMPACT recommendations (2003)Ecological Momentary Assessment (2007)A Theory of Cognitive Dissonance (2017)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Do Satisfied Customers Really Pay More? A Study of the Relationship between Customer Satisfaction and Willingness to Pay (2005)Delight by Design: The Role of Hedonic Versus Utilitarian Benefits (2008)Gain more insight from your PLS-SEM results (2016)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)Tourism image, evaluation variables and after purchase behaviour: inter-relationship (2001)The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1993The Voice of the Customer1,969 cited
  • 1989Relation of implicit theories to the construction of personal histories.1,566 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 2010Satisfaction: A Behavioral Perspective on the Consumer892 cited
  • 2001A Framework for Customer Relationship Management868 cited
  • 1999Attribute-Level Performance, Satisfaction, and Behavioral Intentions over Time: A Consumption-System Approach805 cited

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  • 2003The asymmetric relationship between attribute-level performance and overall customer satisfaction: a reconsideration of the importance–performance analysis780 cited
  • 2008Modeling Web Site Design Across Cultures: Relationships to Trust, Satisfaction, and E-Loyalty766 cited
  • Cited by

    • 2019The dynamic outcomes of service quality: a longitudinal investigation41 cited
    • 2015Shopping online for goods vs. services: where do experiential features help more?31 cited
    • 2018Customer Trust and Purchase Intention21 cited
    • 2021Online Shopping: Antecedents of Attitude, Intention and Use10 cited
    • 2023The evolution of consumer restaurant selection: Changes in restaurant and food delivery application attributes over time6 cited
    • 2018Wine purchase behaviour : product attributes, product knowledge, perceived risk and involvement0 cited