Citation map · Study

SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Transitioning loyalty programs

16 references·16 citing·39 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
1999Whence Consumer Loyalty?7,319 cited
2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty6,666 cited
1994Customer Loyalty: Toward an Integrated Conceptual Framework6,599 cited
1990Zero defections: quality comes to services.5,373 cited
1999Whence Consumer Loyalty?4,891 cited
1982Self-Concept in Consumer Behavior: A Critical Review3,659 cited
2002Understanding Relationship Marketing Outcomes2,299 cited
1982Reference Group Influence on Product and Brand Purchase Decisions1,950 cited
1995Marketing for Hospitality and Tourism1,885 cited
1983The Role of Products as Social Stimuli: A Symbolic Interactionism Perspective1,412 cited
1973Brand Loyalty Vs. Repeat Purchasing Behavior1,369 cited
2013Understanding Generation Y and their use of social media: a review and research agenda1,302 cited
2001The relationship between customer loyalty and customer satisfaction1,290 cited
2012The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1,257 cited

1976A Two-Dimensional Concept of Brand Loyalty1,140 cited

Cited by

2017Perceived value and flow experience: Application in a nature-based tourism context299 cited
2018Implementing social customer relationship management133 cited
2018A systematic review of consumer satisfaction studies in hospitality journals: conceptual development, research approaches and future prospects107 cited
2020Topic Modeling of Online Accommodation Reviews via Latent Dirichlet Allocation106 cited
2019Effect of customer loyalty program on customer satisfaction and its impact on customer loyalty93 cited
2020The effect of customer relationship management (CRM) dimensions on hotel customer’s satisfaction in Kashmir90 cited
2017Building brand relationship quality among hotel loyalty program members79 cited
2019Evolving customer expectations of hospitality services: Differences in attribute effects on satisfaction and Re-Patronage74 cited
2017The effects of distributive, procedural, and interactional justice on customer retention: An empirical investigation in the mobile telecom industry in Tunisia66 cited
2018Determinants of Customer Loyalty: A Review and Future Directions62 cited
2023Informational cascade, regulatory focus and purchase intention in online flash shopping58 cited
2020Does online retail coupons and memberships create favourable psychological disposition?57 cited
2017An application of retailing service quality practices influencing customer loyalty toward retailers56 cited
2021Modeling the Multi-dimensional Facets of Perceived Risk in Purchasing Travel Online: A Generational Analysis52 cited
2017Analytic perspectives on online purchasing in hotels: a review of literature and research directions48 cited
2017Generational Profiles in Value Co-Creation Interactions46 cited