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Handbook of Public Information Systems
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(2002)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)E-S-QUAL (2004)the delphi method: techniques and applications (1975)The Delphi technique as a forecasting tool: issues and analysis (1999)Developing a demographic profile of scholarly community contributing to the Electronic Government, An International Journal (2011)Creating public value : strategic management in government (1995)New Public Management Is Dead--Long Live Digital-Era Governance (2005)Using ICTs to create a culture of transparency: E-government and social media as openness and anti-corruption tools for societies (2010)A Realist Perspective on AI-era Public Management* (2019)Effects of leadership and accounting capacity on accountability through the quality of financial reporting by public organisations in Vietnam (2021)Measuring Outcomes of Digital Transformation in Public Administration: Literature Review and Possible Steps Forward (2021)Examining pre-adoption interest in online innovations: an exploratory study of e-service personalization in the public sector (2003)Information, Institutions and Governance: Advancing a Basic Social Science Research Program for Digital Government (2003)Factors affecting openness of local government websites: Examining the differences across planning, finance and police departments (2014)
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  • 2007Understanding E-Government Benefits100 cited
  • 2003Information technology and administrative reform: Will the time after E-Government be different?99 cited
  • 2001Webbing governance: global trends across national-level public agencies79 cited
  • 2017Accountability and monitoring government in the digital era: Promise, realism and research for digital‐era governance78 cited
  • 2007A framework for e-government planning and implementation64 cited
  • 2004Behind the Web site: An inside look at the production of Web-based textual government information64 cited
  • 2005Same Bed, Different Dreams? A Comparative Analysis of Citizen and Bureaucrat Perspectives on E-Government62 cited
  • 2004Using simulation models to address “what if” questions about welfare reform61 cited
  • 2012Evaluating the readiness of government portal websites in China to adopt contemporary public administration principles59 cited
  • 2010Systems Thinking, Mapping, and Modeling in Group Decision and Negotiation34 cited
  • 2003An information systems perspective on ethical trade and self-regulation33 cited
  • 2004Resistance to Change and the Language of Public Organizations: A Look at “Clashing Grammars” in Large-Scale Information Technology Projects32 cited
  • 2004ICTs and political life30 cited

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  • 2019Innovations in Co-Created Smart City Services24 cited
  • 2016NPM Reforms in Napoleonic Countries: A Comparative Study of Management Accounting Innovations in Greek and Italian Municipalities22 cited
  • 2012The Evaluation of Networks Performance in Cultural Heritage Through Intelligent Systems3 cited