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Data Mining Using Rules Extracted from SVM: An Application to Churn Prediction in Bank Credit Cards
10 references·1 citing·47 second hop
Data Mining Using Rules Extracted from SVM: An Application to Churn Prediction in Bank Credit Cards (2009)Data Mining Using Rules Extracted from SV…Predicting credit card customer churn in banks using data mining (2008)Predicting credit card custom…Toward a hybrid data mining model for customer retention (2006)Toward a hybrid data mining m…Predicting customer retention and profitability by using random forests and regression forests techniques (2005)Predicting customer retention…Real time facial expression recognition in video using support vector machines (2003)Real time facial expression r…Real time facial expression recognition in video using support vector machines (2003)Real time facial expression r…A novel evolutionary data mining algorithm with applications to churn prediction (2003)A novel evolutionary data min…Measuring the impact of data mining on churn management (2001)Measuring the impact of data …Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…The behavioral consequences of PC banking (1998)The behavioral consequences o…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…A SLR on Customer Dropout Prediction (2022)A SLR on Customer Dropout Pre…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Zero defections: quality comes to services. (1990)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)An empirical analysis of the antecedents of electronic commerce service continuance (2001)Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics (2002)"Migrating" to New Service Providers: Toward a Unifying Framework of Consumers' Switching Behaviors (2004)Estimating Nonresponse Bias in Mail Surveys (1977)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)The effect of automated service quality on Australian banks' financial performance and the mediating role of customer satisfaction (2006)Factors Influencing the Adoption of Internet Banking in Tunisia (2011)Customer loyalty to a commercial website: Descriptive meta-analysis of the empirical literature and proposal of an integrative model (2012)The expression of the emotions in man and animals. 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this work references cited by second hop

References

  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 2003A novel evolutionary data mining algorithm with applications to churn prediction348 cited
  • 2003Real time facial expression recognition in video using support vector machines311 cited
  • 2005Predicting customer retention and profitability by using random forests and regression forests techniques308 cited
  • 1998The behavioral consequences of PC banking222 cited
  • 2001Measuring the impact of data mining on churn management146 cited
  • 2008Predicting credit card customer churn in banks using data mining145 cited
  • 2006Toward a hybrid data mining model for customer retention120 cited
  • 2003Real time facial expression recognition in video using support vector machines114 cited

Cited by

  • 2022A SLR on Customer Dropout Prediction8 cited

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