Industrial service innovation through improved contractual relationship

Sukhvir Singh Panesar · Tore Markeset

31 citations0/0 files storedJournal of Quality in Maintenance Engineering

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Service and Product Innovation Quality and Supply Management Outsourcing and Supply Chain Management

Abstract

Purpose The purpose of the paper is to discuss various contractual issues that could encourage industrial service innovations with special reference to improving operation and maintenance process effectiveness of complex and advanced production facilities in the capital‐intensive industries. Design/methodology/approach A case study was performed to study the influence of contractual relationships on industrial service innovations. The study focused on contractual relationships between service companies that sell operation and maintenance services to production facility operators in the Norwegian oil and gas industry. Findings The case study shows that service innovations are desired in most of the operation and maintenance contracts, but existing contractual relationships most often do not support innovations. Moreover, contract duration, contract type and control mechanisms can influence cooperation and collaboration during contract execution. Research limitations/implications The findings are based on a case study with participants from the Norwegian oil and gas industry. The study is limited to knowledge and technology based services required to support operation and maintenance of advanced, complex and integrated production facilities. However, we believe that the study is of value for other capital‐intensive industries such as mining, energy, paper and pulp, chemical, etc. Originality/value The development of contracts that support industrial service innovations and create an environment for cooperation and collaboration could be of value to improve the efficiency and effectiveness of operation and maintenance processes in the capital‐intensive industries. Studies focusing on improving contractual relationships and service innovations for operation and maintenance services are scant.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 31 citations exist upstream.

References

1984Case Study Research: Design and Methods 1996Services Marketing: Integrating Customer Focus Across the Firm 1997Relationship marketing as a paradigm shift: some conclusions from the 30R approach 2005The impact of principal–agent relationship and contract type on communication between project owner and manager 2001The Relational Theory of Contract : Selected Works of Ian MacNeil 2005Governance of complex procurements in the oil and gas industry 2002Developing relational exchange 2004Use of the written contract in long-lasting business relationships

Cited by

2021Dimensionality and consequences of service innovation: An empirical study of hospitality industry 2013Systemic Thinking on Services Science, Management and Engineering: Applications and Challenges in Services Systems Research

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.