Articlegreen2001

Performance, Processes and Costs: Managing Service Quality with the Balanced Scorecard

66 citations0/0 files storedIllinois Digital Environment for Access to Learning and Scholarship (University of Illinois at Urbana-Champaign)

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Accounting and Organizational Management Library Science and Information Management Systems and Quality Improvement

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Made available in DSpace on 2008-05-22T20:23:45Z (GMT). No. of bitstreams: 1 librarytrendsv49i4j_opt.pdf: 284994 bytes, checksum: a609b6750476e4124a8411dee653ecfd (MD5) Previous issue date: 2001

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1992The balanced scorecard : measures that drive performance 1995The Influence of Library Usage on Undergraduate Academic Success

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2003From values to metrics: implementation of the balanced scorecard at a university library 2022Assessment of the Competitiveness and Effectiveness of an Open Business Model in the Industry 4.0 Environment 2022Performance assessment of construction companies for the circular economy: A balanced scorecard approach 2007Determining factors of academic library Web site usage 2020The Influence of Innovation in Tangible and Intangible Resource Allocation: A Qualitative Multi Case Study 2008Acceptance and use of electronic library services in ugandan universities 2011What has been said, and what remains to be said, about the balanced scorecard? *2014The impact of the Balanced Scorecard in libraries: From performance measurement to strategic management

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